Identified opportunities to enhance specialization resulting in increased efficiency.Defined team directions and provided guidance to members.Participated in ongoing training and compliance activities.Set specific goals for projects to measure progress and evaluate end results.Responded within established timeframes to address customer concerns and inquiries by phone or email.Promoted client satisfaction by working with operational teams in proper resolution of service issues.Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.Managed and updated physical and digital client account information to keep records accurate and current.

Identified opportunities to enhance specialization resulting in increased efficiency.Identified opportunities to enhance specialization resulting in increased efficiency.Defined team directions and provided guidance to members.Participated in ongoing training and compliance activities.Set specific goals for projects to measure progress and evaluate end results.Responded within established timeframes to address customer concerns and inquiries by phone or email.Promoted client satisfaction by working with operational teams in proper resolution of service issues.Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.Managed and updated physical and digital client account information to keep records accurate and current.