Aliyah Harmon Email & Phone Number

Atlanta, Georgia, United States

• Oversee case queue operations, resolving over 150 user requests monthly and troubleshooting platform configuration and functionality issues with a 95% satisfaction rate.• Onboard over 100 new Salesforce users monthly, configuring accounts with accurate permission sets and licenses to ensure proper access and functionality.• Collaborate with cross-functional teams to optimize queue management and enhance case routing efficiency.• Design and deliver custom reports and dashboards in Salesforce to meet specific end-user requirements.• Effectively communicate technical processes to non-technical users and stakeholders.• Utilize Data Loader to perform bulk data imports, exports, and updates in response to user requests, ensuring data accuracy and efficiency.

Atlanta, Georgia, United States

• Analyze sensitive information to ensure accurate disclosures that comply with regulatory requirements.• Advise and support staff on disclosure requirements, best practices, and procedures to stay compliant.• Provide guidance to stakeholders, helping them interpret regulatory guidelines and company policies to ensure accurate disclosures.• Prepare and deliver mortgage disclosures, like Loan Estimates (LE) and Closing Disclosures (CD), with full compliance to regulatory deadlines,ensuring borrowers understand loan terms and costs.• Clearly clarify mortgage loan details to borrowers, including terms, fees, and other important information, to ensure transparency andcompliance with regulations.

Charlotte, North Carolina, United States

• Enter borrower information, loan terms, and documentation into the loan origination system (LOS) with 99% accuracy, streamlining the loan setup process.• Verify and validate supporting documentation such as income, assets, credit reports, and property information to meet underwriting and regulatory requirements.• Order and review third-party services such as appraisals, title reports, and flood certifications as part of the loan setup process.• Conducted preliminary analysis on 120+ loan files monthly, identifying and addressing potential issues or red flags to minimize processingdelays.