Aliyah Harmon Email & Phone Number

Atlanta, Georgia, United States

• Oversee case queue operations, resolving over 150 user requests monthly and troubleshooting platform configuration and functionality issues with a 95% satisfaction rate.
• Onboard over 100 new Salesforce users monthly, configuring accounts with accurate permission sets and licenses to ensure proper access and functionality.
• Collaborate with cross-functional teams to optimize queue management and enhance case routing efficiency.
• Design and deliver custom reports and dashboards in Salesforce to meet specific end-user requirements.
• Effectively communicate technical processes to non-technical users and stakeholders.
• Utilize Data Loader to perform bulk data imports, exports, and updates in response to user requests, ensuring data accuracy and efficiency.

Atlanta, Georgia, United States

• Analyze sensitive information to ensure accurate disclosures that comply with regulatory requirements.
• Advise and support staff on disclosure requirements, best practices, and procedures to stay compliant.
• Provide guidance to stakeholders, helping them interpret regulatory guidelines and company policies to ensure accurate disclosures.
• Prepare and deliver mortgage disclosures, like Loan Estimates (LE) and Closing Disclosures (CD), with full compliance to regulatory deadlines,ensuring borrowers understand loan terms and costs.
• Clearly clarify mortgage loan details to borrowers, including terms, fees, and other important information, to ensure transparency andcompliance with regulations.

Charlotte, North Carolina, United States

• Enter borrower information, loan terms, and documentation into the loan origination system (LOS) with 99% accuracy, streamlining the loan setup process.
• Verify and validate supporting documentation such as income, assets, credit reports, and property information to meet underwriting and regulatory requirements.
• Order and review third-party services such as appraisals, title reports, and flood certifications as part of the loan setup process.
• Conducted preliminary analysis on 120+ loan files monthly, identifying and addressing potential issues or red flags to minimize processingdelays.