Aliyah Tiller Email & Phone Number

Provides training and mentorship to junior sta f members on best practices, customer service, and account management.• Creates and implements strategies for building customer loyalty and improving customer service.• Cultivates strong client relationships through proactive communication and problem-solving.• Serves as escalation point for issues that impacted client's productivity and satisfaction.• Develops customer success plans and strategies to maximize customer value and… Show more Provides training and mentorship to junior sta f members on best practices, customer service, and account management.• Creates and implements strategies for building customer loyalty and improving customer service.• Cultivates strong client relationships through proactive communication and problem-solving.• Serves as escalation point for issues that impacted client's productivity and satisfaction.• Develops customer success plans and strategies to maximize customer value and success.• Coordinates with other departments to ensure timely resolution of customer requests and complaints. Show less

Ensured compliance with all applicable laws, regulations, and ethical standards related to collections operations.• Assisted in developing departmental budgets by forecasting future revenue from collections e forts.• Prepared reports summarizing collections activity for senior leadership review.• Developed relationships with external vendors to facilitate e fective debt recovery e forts.• Provided guidance and training to new sta f members on credit collection policies and… Show more Ensured compliance with all applicable laws, regulations, and ethical standards related to collections operations.• Assisted in developing departmental budgets by forecasting future revenue from collections e forts.• Prepared reports summarizing collections activity for senior leadership review.• Developed relationships with external vendors to facilitate e fective debt recovery e forts.• Provided guidance and training to new sta f members on credit collection policies and procedures.• Collaborated closely with internal departments such as sales, marketing, nance, and legal. Show less

Performed customer negotiations and reached a fair conclusion from both businessand customer perspectives● Analyzed customer feedback and develop new techniques to ensure customerretention● Worked as a consultant to drive business growth with product development,strategy, and management● Provided leadership, direction, and functional guidance to junior team members● Continually provided fresh ideas around improvements based on

• Provided personalized guidance to agents to improve call handling skills and customer service.• Used agent performance evaluations and customer feedback to identify areas of improvement.• Implemented techniques like role playing, simulation exercises, and call listening to advance customer service skills. • Used active listening to build and maintain durable relationships with the agents.• Analyzed call center data and prepared reports for upper management.

New Castle County, Delaware, United States

● Supported the Store Manager and Assistant Store Manager with theachievement of retail store targets by driving sales● Opened and closed the store ensuring that the store trades safely andlegally● Assisted with processing store deliveries, visual merchandising, stocktakes, markdowns and promotions● Motivated sales teams, created business strategies, developedpromotional material and trained new staff