Aliyah Tiller Email & Phone Number

• Provides training and mentorship to junior sta f members on best practices, customer service, and account management.
• Creates and implements strategies for building customer loyalty and improving customer service.
• Cultivates strong client relationships through proactive communication and problem-solving.
• Serves as escalation point for issues that impacted client's productivity and satisfaction.
• Develops customer success plans and strategies to maximize customer value and… Show more Provides training and mentorship to junior sta f members on best practices, customer service, and account management.
• Develops customer success plans and strategies to maximize customer value and success.

• Ensured compliance with all applicable laws, regulations, and ethical standards related to collections operations.
• Assisted in developing departmental budgets by forecasting future revenue from collections e forts.
• Prepared reports summarizing collections activity for senior leadership review.
• Developed relationships with external vendors to facilitate e fective debt recovery e forts.
• Provided guidance and training to new sta f members on credit collection policies and… Show more Ensured compliance with all applicable laws, regulations, and ethical standards related to collections operations.
• Provided guidance and training to new sta f members on credit collection policies and procedures.

• Performed customer negotiations and reached a fair conclusion from both businessand customer perspectives
• Analyzed customer feedback and develop new techniques to ensure customerretention
• Worked as a consultant to drive business growth with product development,strategy, and management
• Provided leadership, direction, and functional guidance to junior team members
• Continually provided fresh ideas around improvements based on

• Provided personalized guidance to agents to improve call handling skills and customer service.
• Used agent performance evaluations and customer feedback to identify areas of improvement.
• Implemented techniques like role playing, simulation exercises, and call listening to advance customer service skills.
• Used active listening to build and maintain durable relationships with the agents.
• Analyzed call center data and prepared reports for upper management.

New Castle County, Delaware, United States

• Supported the Store Manager and Assistant Store Manager with theachievement of retail store targets by driving sales
• Opened and closed the store ensuring that the store trades safely andlegally
• Assisted with processing store deliveries, visual merchandising, stocktakes, markdowns and promotions
• Motivated sales teams, created business strategies, developedpromotional material and trained new staff