Ali Yaseen Email & Phone Number

Glasgow, Gb

Hamilton, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Kura, an award-winning company, is the UK's largest independent outsourcer. The company provides best-in-class outsourcing (and insourcing) solutions for contact centers in 7 locations in the UK and South Africa. The work helped me with creative problem solving, which involves tackling tricky customer problems with out-of-the-box thinking, and led me to accomplish the following:- Met sales targets through successful sales management and achieved MTD KPIs of 27% broadband, 9% new mobile phones and 4% TV packages. - Implemented strategies and drive change such as introducing EE products to BT customers and promoting the EE brand as part of the BT Group.- Coached sales agents by monitoring remote and side-by-side calls and providing feedback on how well they performed or how they could improve.- Held regular team meetings to reflect on and recognize the previous day's accomplishments and increase morale.- Presented sales reports and realistic forecasts to the Client Delivery Leader based on WTD performance.- Promoted within 12 months to Grad Mentor, six months later to Team Manager based on outstanding leadership, performance and organizational influence.

Glasgow, Scotland, United Kingdom

- Assisted customers via inbound and outbound telephone calls- Built rapport with empathy and care- Offered the right product to suit needs- Cross-Selling/Up-Selling - Achieved assigned key performance indicators / targets- Navigated between different computer systems

Glasgow, Scotland, United Kingdom

- Coordinated daily restaurant operations ensuring compliance in all areas.- Responded efficiently and accurately to customer complaints, increasing customer satisfaction by 30%. - Increased customer service rating by 20% through proactive follow-up and customer service skills. - Appraised staff performance and provided feedback to improve daily productivity. - Improved product quality regularly and sourced new suppliers, reducing weekly costs by 10%. - Increased weekly sales revenue goals from 30% to 40% in 6 weeks through our own ordering app.- Ensured compliance with sanitation and safety regulations.- Leveraged well-known ordering platform e.g., JUST EAT to entice customers to use our own app by offering discounts.

Sqa Higher, Business Administration And Management, General

Sqa National 5, Business, Management, Marketing, And Related Support Services