Said Aliyev Email & Phone Number

Баку, Contiguous Azerbaijan, Азербайджан

🔹Define and clarify the scope and objectives of IT projects, ensuring alignment with business goals.🔹Predict resource requirements and manage allocation to meet project milestones within budget constraints.🔹Develop comprehensive project plans and schedules, monitoring progress to ensure timely delivery.🔹Facilitate stakeholder meetings to ensure clear communication, decision-making, and project transparency.🔹Proactively identify project risks and challenges, implementing strategies to mitigate issues effectively.🔹Maintain open lines of communication with project teams, ensuring all members, including Project Owners/Managers, are informed about project details and updates.🔹Provide regular reports on project status, including progress and any adjustments to project execution, to key partners and stakeholders.🔹Document all project phases meticulously and prepare succinct reports for presentation to management and other key audiences.🔹Ensure all project outcomes are achieved, emphasizing customer satisfaction, safety, quality standards, and team performance.

Baku City, Contiguous Azerbaijan, Azerbaijan

🔹Lead strategic planning and execution of BSS transformation initiatives to enhance customer management capabilities.🔹Define and maintain the roadmap for BSS transformation, aligning with overall business strategy and customer experience objectives.🔹Provide leadership and direction to cross-functional teams for successful delivery of BSS transformation projects.🔹Manage the full project lifecycle, from initiation through to deployment and post-implementation review.🔹Act as the primary point of contact for all BSS transformation-related activities within the customer management vertical.🔹Collaborate with internal stakeholders to ensure alignment and integration of BSS solutions.🔹Oversee vendor selection processes, negotiations, and contract management for BSS solutions.🔹Drive initiatives aimed at improving customer experience through enhanced BSS capabilities.🔹Leverage customer data and feedback to inform improvements in BSS processes and tools.🔹Foster a culture of innovation and continuous improvement within the customer management stream.

Баку, Азербайджан

🔹Identify and define stakeholder requirements, translating them into actionable product features and functions.🔹Collaborate with cross-functional teams to strategically plan and execute product releases.🔹Design, develop, and manage business processes to achieve objectives within sprint cycles.🔹Manage the product backlog, ensuring priorities align with stakeholder value and project goals.🔹Develop user stories with clear acceptance criteria to secure stakeholder agreement and guide precise execution by the Scrum team.🔹Provide strategic vision and direction to the Agile development team, ensuring a clear understanding of requirements and project aims.🔹Spearhead the creation of user test cases early in the project to facilitate effective QA processes.🔹Generate test cases and use cases based on the Requirement Traceability Matrix to ensure non-technical stakeholders can understand and engage with the product's functionality.🔹Prepare suitable test environments that accurately reflect production settings for thorough testing.

🔹Facilitated daily scrum, planning, and retrospective meetings.🔹Employed JIRA and Confluence to track progress and document processes, enhancing team efficiency.🔹Resolved conflicts and promoted a collaborative team environment, resulting in successful delivery.🔹Ensures that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible.🔹Helping the Scrum Team understand the need for clear and concise Product Backlog items.🔹Understanding product planning in an empirical environment.🔹Ensuring the Product Owner knows how to arrange the Product Backlog to maximize value.

Azerbaijan

🔹Managed high volumes of inbound and outbound calls, prioritizing customer service excellence.🔹Provided accurate and appropriate information to address questions, troubleshoot issues, and resolve complaints effectively.🔹Addressed customer inquiries promptly and accurately, ensuring satisfaction through timely solutions and information delivery.🔹Fostered and maintained effective relationships with all call center departments through clear and professional communication.🔹Served as an interim Acting Team Leader, providing guidance and leadership to team members.🔹Monitored call queues, managed the team's call traffic, and optimized response times and efficiency to maintain service standards.