Ali Youssef Email & Phone Number

Senior System Administrator at ADIB Egypt Duration: from Mar 2022 – Present. Main Job Roles: • I'm a part of the Infrastructure Team to support the bank and user's needs depends on the different rules we do. • Use HP Service Manager as a ticketing system to support user’s requests and responsible to open IT changes when it is needed • Administrate a large Infrastructure Environment (+2000 Employees) with different Applications (Active Directory, GPO, DNS, DHCP, Exchange Server, CA, and SCOM) • Use Microsoft Active Directory working with Groups and managing access to resources over it and make cleaning for Ex and Disabled users and Group Policy • Working with a file server and managing permission for users • Working with Microsoft PAW “Privileged Access Workstation” and Active Directory Administrative Tier Model. • Work with Microsoft 365 Admin Center by dealing with manage Microsoft Teams • Microsoft Exchange 2016 by having a responsibility to create mailbox for the user, managing mail permission over the distribution list and create it. • Working with VMware vSphere v6.7 & 7.0.

Cairo Governorate, Egypt

Main Job Roles:• Providing level 2 technical support via email and phone in a timely,• efficient and professional manner.• Quickly identifying and troubleshooting issues including Microsoft.• application, web, email, computer networking issues in a timely fashion.• Logging faults via Manage Engine Service Desk ticketing system.• Manage Domain Active Directory Policies and Users Creation with Delegation.• Creating Emails and Users with Exchange Server.• Responsible for manage my team• Share information & take some decisions• Solving problems with my team• Technical support for any one from my team

Cairo Governorate, Egypt

Main Job Roles:• Respond to requests for technical assistance in person, via phone, E-mail.• Diagnose and resolve technical hardware and software issues.• Research questions using available information resources.• Troubleshoot Cisco phones (CTI, Configure) and call manager.• Advise user on appropriate action.• Follow standard Service Desk procedures.• Redirect problems to correct resource.• Identify and escalate situations requiring urgent attention.• Track and route problems.• Inform management of recurring problems.• Stay current with system information, changes and updates.