Alice Y. Chen Email & Phone Number

• Developed and implemented training programs for newly hired English instructors, including orientation, job-specific training, and ongoing professional development opportunities.
• Monitored and analyzed instructor performance metrics to identify areas for improvement and devise strategies to enhance productivity and efficiency.
• Delivered project proposals and leadership development sessions during bi-annual regional managers meetings.
• Facilitated communications between… Show more
• Facilitated communications between instructors and Japanese reps in weekly Customer Success (CS) Meetings to cover customer needs, requests, and concerns promptly.
• Interviewed and supported newly hired instructors through their development period to improve work quality, minimize risk, and cultivate a supportive and customer-focused work environment.

Osaka, Japan

• Provided guidance and support to instructors who were new to or had difficulty with teaching in academic settings through customized training workshops.
• Conducted quarterly lesson monitoring and feedback for instructors and tracked their professional growth and improvement for yearly evaluations.
• Supported the curriculum development team in coordinating and revising material for global publications.
• Collaborated with Human Resources to develop and implement training… Show more
• Collaborated with Human Resources to develop and implement training programs for instructors teaching in academic settings.
• Executed demonstration lessons for private and large-group settings both in-person and online to increase sales and customer acquisition. Show less

2102 Business Center Drive Irvine, Ca. 92612

• Managed monthly and bimonthly event operations including contracting venues, pricing event costs, accommodating guest requirements, managing reservations, organizing registration, verifying times for internal agenda.
• Analyzed and recorded previous events attendance and sponsorships to assist in determining potential future events
• Responsible for monthly membership billing and tracking of 400+ members, generating monthly membership… Show more
• Responsible for monthly membership billing and tracking of 400+ members, generating monthly membership status reports, maintaining the membership database, and creating membership packets for prospective members
• Promote events by creating and designing web pages and mass-emails via Constant Contact to increase attendance rate Show less

17821 E. 17th Street, Ste. 150 Tustin, CA 92780

• Maintained district office functions including: answering constituents’ needs, conducting community outreach efforts, assisting community-based organizations, organizing district events, developed and updating database
• Created and implemented personal public out-reach program to better assembly member and constituency connection

351 E. Evelyn Avenue Mountain View, CA 94041

• Designed trial study logo, invitations, pamphlets, and monthly site/patient newsletters for future investigators’ meeting and clinical trials
• Sourced and tracked approximately 100 potential global sites in European and Asian countries and assessed their feasibility in participating in company drug’s clinical trials through Google search engine, fax, and.
• Researched strategies for patient retention and identified effective methods of retention