Alice Y. Chen Email & Phone Number

•Developed and implemented training programs for newly hired English instructors, including orientation, job-specific training, and ongoing professional development opportunities.•Monitored and analyzed instructor performance metrics to identify areas for improvement and devise strategies to enhance productivity and efficiency.•Delivered project proposals and leadership development sessions during bi-annual regional managers meetings. •Facilitated communications between… Show more •Developed and implemented training programs for newly hired English instructors, including orientation, job-specific training, and ongoing professional development opportunities.•Monitored and analyzed instructor performance metrics to identify areas for improvement and devise strategies to enhance productivity and efficiency.•Delivered project proposals and leadership development sessions during bi-annual regional managers meetings. •Facilitated communications between instructors and Japanese reps in weekly Customer Success (CS) Meetings to cover customer needs, requests, and concerns promptly.•Interviewed and supported newly hired instructors through their development period to improve work quality, minimize risk, and cultivate a supportive and customer-focused work environment.•Carried out additional administrative-related responsibilities such as calculating salaries for payroll, scheduling, and creating customized curricula. Show less

Osaka, Japan

•Provided guidance and support to instructors who were new to or had difficulty with teaching in academic settings through customized training workshops.•Conducted quarterly lesson monitoring and feedback for instructors and tracked their professional growth and improvement for yearly evaluations.•Supported the curriculum development team in coordinating and revising material for global publications.•Collaborated with Human Resources to develop and implement training… Show more •Provided guidance and support to instructors who were new to or had difficulty with teaching in academic settings through customized training workshops.•Conducted quarterly lesson monitoring and feedback for instructors and tracked their professional growth and improvement for yearly evaluations.•Supported the curriculum development team in coordinating and revising material for global publications.•Collaborated with Human Resources to develop and implement training programs for instructors teaching in academic settings.•Executed demonstration lessons for private and large-group settings both in-person and online to increase sales and customer acquisition. Show less

2102 Business Center Drive Irvine, Ca. 92612

•Managed monthly and bimonthly event operations including contracting venues, pricing event costs, accommodating guest requirements, managing reservations, organizing registration, verifying times for internal agenda, and determining audio/visual technology needs•Analyzed and recorded previous events attendance and sponsorships to assist in determining potential future events•Responsible for monthly membership billing and tracking of 400+ members, generating monthly membership… Show more •Managed monthly and bimonthly event operations including contracting venues, pricing event costs, accommodating guest requirements, managing reservations, organizing registration, verifying times for internal agenda, and determining audio/visual technology needs•Analyzed and recorded previous events attendance and sponsorships to assist in determining potential future events•Responsible for monthly membership billing and tracking of 400+ members, generating monthly membership status reports, maintaining the membership database, and creating membership packets for prospective members•Promote events by creating and designing web pages and mass-emails via Constant Contact to increase attendance rate Show less

17821 E. 17Th Street, Ste. 150 Tustin, Ca 92780

•Maintained district office functions including: answering constituents’ needs, conducting community outreach efforts, assisting community-based organizations, organizing district events, developed and updating database •Created and implemented personal public out-reach program to better assembly member and constituency connection

351 E. Evelyn Avenue Mountain View, Ca 94041

•Designed trial study logo, invitations, pamphlets, and monthly site/patient newsletters for future investigators’ meeting and clinical trials •Sourced and tracked approximately 100 potential global sites in European and Asian countries and assessed their feasibility in participating in company drug’s clinical trials through Google search engine, fax, and direct calls•Researched strategies for patient retention and identified effective methods of retention