Retail Performance Officer
CurrentSupervise and provide training to 22 sales executives across all brands ( BMW, Rolls Royce, Mini Cooper, Ferrari, Maserati, Jaguar, Land-rover) in areas of sales process and customer information guidelines.▪ Analyze sales executive performance improvement statistics and report to brand managers covering over 500 clients in the Middle East and North Africa regions.▪ Lead weekly sales meetings to meet expected targets on sales, test drives, customer interaction by providing statistical reports weekly, resulting in increase in team compliance with sales process policy and procedure.▪ Audit 100+ customer data reports monthly in alignment with company policies and have insured a track-record of zero errors after the audit assessment.▪ Spearheaded performance and process improvement initiatives that delivered unique solutions for lost sale opportunities, retaining 10% of existing customers - Manage all online requests from BMW and Company websites and designate to appropriate departments. - Administrate new program launches for loyalty customers.