Aliza Correa Email and Phone Number

- Utilized quantitative data driven analysis to identify areas of improvement for operational efficiency across Patient Services and Pharmacy Operations teams- Drove medium level department scale initiatives, including establishing product strategies, ETAs, key milestones/objectives, reporting out on progress, etc.- Partnered with Strategic insights to support the launch and maintenance of pharma program partnerships- Developed internal strategies to identify and document opportunities for product enhancements or potential bugs from Patent Services and Pharmacy Operations- Created roadmaps, product strategies and prioritization requirements that aligned with product management, design, data and engineering to improve core platforms and meet business needs.- Tailored data insights into multiple areas of the company on topics such as product development, launches, patient services, and partnership fulfillments. - Partnered with Learning and Development Team to create and update internal training materials, SOPs, user-facing FAQs, and other materials to support various product and/or program launches

- Utilized quantitative data driven analysis to identify areas of improvement for operational efficiency across Patient Services teams- Drove low level department scale initiatives, including establishing product strategies, ETAs, key milestones/objectives, reporting out on progress, etc.- Collaborated with Product Management to identify and develop solutions for on-going product bugs- Triaged departmental requests of opportunities for product enhancements, requirements, and supporting insights to the Product Management team - Created and updated internal training materials, SOPs, user-facing FAQs, and other materials to support various product and/or program launches- Stood up and oversaw internal Incident Management team- On-boarded/off-boarded employee accounts into internal departmental platforms

- Completed 400 inbound tickets weekly across various channels including email, phone call, and live chat- Assisted with de-escalating patient or pharmacy interactions triaged from other agents- Recognized product bugs through personal testing and triaged issue to respective Product Managers for resolution- Assisted the Product Management team with fielding new services in infancy stages and providing feedback as it continued to scale

- Managed front of house scheduling, operations, and all administrative functions- Maintained appropriate merchandise stocks levels via internal and externals channels- Assisted with the recruitment, interviewing, and firing of front of house staff- Oversaw pop-ups locations for major externals company events

- Developed, formalized, and oversaw the implementation of an internal training program- Supervised front of house cashiers during opening and closing shifts- Assisted with the preparation of catering and delivery orders- Balanced cash drawers daily- Recorded nightly inventory and waste

- Assisted with the preparation of catering and delivery orders- Trained new employees during on-boarding- Prepared espresso drinks for customers- Maintained store display and conducted hostess activities

- Processed credit card payments- Updated and maintained student records- Assisted student with completing FAFSA and TAP - Advised students and parents regarding student loan and tuition repayment- Aided in overseeing student's loans accounts

Cleaned and restored public gardenAided in supervising a summer craft's class

Updated student attendance recordsOrganized library and stockroomMaintained library's inventory spreadsheetDesigned August Wilson Monologue Program Flyer