Alizain Ali Email and Phone Number

-Greeting customers, listening to their requests and precisely reflect that onto a repair order for a technician to review-Estimating repair costs for warranty companies, insurance companies, and/or the customer-Up-sell necessary repair or maintenance requirements for the vehicle while still maintaining strong trust and customer relationships-Act as a liaison between all parties of a transaction: customer, technician, parts, warranty, and insurance-Invoice paperwork, collect payment and follow a set system to ensure the smooth delivery of the vehicle and customer satisfaction

-Billed car deals on CDK to ensure funds are collected, deals are audited for documents, and that all funds, fees and inventories are placed in correct accounts-Accounted for payables and bills, collected receivables and made daily deposits, posted information to CDK/Dealertrack-Stocked in vehicles to Dealertrack, communicated with auctions to trade titles for checks, and worked with other dealers to complete dealer trades

-Processed payroll weekly on Kronos for, paid employer taxes and child support, sent overtime and termination reports to managers, and updated employee profiles with payroll information-Helped create and implement payroll procedures that the company can use to improve management and accountability, decrease payroll costs, and reduce room for errors

-Greeted customers and notified service advisor about the arrival of the customer to ensure prompt customer service-Safely drove customer and loaner vehicles to and from service lot or car wash while ensuring the vehicles are in good condition so that safety and satisfaction are made certain-Assisted transportation managers as needed by driving the shuttle, prepping loaner vehicles for departure and issuing customers the appropriate loaner vehicle

-Audited insurance transactions and tax returns to make sure proper premiums, fees and documentation were collected.-Calculated bonuses and ran payroll using SurePayroll software for 40-50 employees.-Provided customer service to clients in need of insurance or tax services.-Checked bank accounts for correct bank reconciliation.

-Balanced checkbook and bank accounts to ensure proper cash flow for three locations.-Overlooked inventory and worked with vendors to have appropriate amount of merchandise in stock.-Provided employees with all resources needed to keep daily operations moving smoothly.