Ensure the delivery of top-notch customer service by applying outstanding communication and creative problem-solving skills to resolve a range of inquiries and issues for tenants.Plans and facilitates customer experience training programs and best practices for 25+ frontline staff, enhancing their ability to deliver exceptional service and resolve customer issues effectively.Schedules and manages internal and external business partners to ensure operational excellence in Blueground propertiesLead the resolution of escalated customer issues, collaborating with internal departments to ensure prompt and satisfactory resolution, resulting in improved customer satisfaction and reduced turnover.Manage and analyze customer feedback and survey data to identify trends and actionable insights, leading to the implementation of targeted strategies that addressed customer concerns and improved overall satisfaction.Exceeded customer experience metrics and individual KPIs for the 2022 year, finishing in the top quartile for individual performance out of 75 front-office coordinators.

Supervised a team of full-time, professional higher education employees to successfully execute the mission and strategic vision of the institution.Expertly managed high-level disputes and escalations, maintaining a solution-oriented approach.Spearheaded the development, planning, and coordination of a Residential Experience program benefiting 600 students.Orchestrated employee hiring processes and devised effective ongoing recruitment strategies.Collaborated closely with stakeholders to meticulously plan and execute a comprehensive training program for student employees.Oversaw the selection, training, onboarding, and performance management of more than 50 student receptionists.Spearheaded student recruitment initiatives for a community leadership program, facilitating engaging experiences to support program participants annually.Acted as the Chair of the Hiring Committee for various professional positions, demonstrating strong leadership in candidate selection processes.

Led the selection, training, and evaluation of 12 student employees, overseeing daily tasks and implementing individualized professional development plans.Executed the Residential Curriculum, conducting weekly one-on-one supervisory sessions, devising community development strategies, and assessing goal attainment and outcomes.Managed emergency and crisis responses on a rotational on-call basis, fostering cooperative relationships with University Police, Counseling Center, and Residential Life Staff, ensuring the well-being of over 1,300 students.Functioned as a judicial administrator for the residence hall, facilitating student charges, devising accountability measures, and tracking growth and success Orchestrated comprehensive event management, including budget oversight and coordination of all event-related logistics.Directed the supervision, utilization, and scheduling procedures for an in-house facility, ensuring efficient operations and optimal resource allocation.

Orchestrated outreach and effective communication with numerous charity organizations, ensuring alignment of events with their missions. Oversaw a dedicated team, managing event logistics, accommodations, and goal attainment in alignment with the organizations' objectives. Conducted post-event evaluations and maintained ongoing communication with partner organizations to enhance future collaborations. Implemented comprehensive training and rehearsal programs, fostering character development through monthly enrichment activities. Collaborated seamlessly with a team of administrators, ensuring the achievement of event objectives and providing optimal participant support.

Led the selection, training, and performance evaluation of 4 student employees, providing consistent day-to-day guidance and implementing personalized professional development strategies.Cultivated a strong presence and approachability within the residence hall, fostering positive relationships and open communication with residents.Played an integral role in an on-call duty rotation, promptly addressing the needs of a diverse resident population exceeding 1200 individuals.Spearheaded the recruitment, nurturing, and guidance of the Hall Council, facilitating enriching educational and social programming experiences.Acted as Advisor for the National Residence Hall Honorary, contributing to the personal and professional growth of exceptional student leaders.Directed the Social Media and Recognition Committee as their dedicated advisor, enhancing campus engagement through strategic online presence and acknowledgment initiatives.Collaborated with colleagues to enhance program development and assessment strategies, ensuring continuous growth and impactful resident experiences.

Spearheaded effective communication with professional dance staff and volunteers prior to the festival's commencement, ensuring seamless coordination. Managed the scheduling and reservation of rehearsal and performance spaces, optimizing logistical arrangements. Orchestrated volunteer schedules and provided real-time support during the festival to enhance operational efficiency. Oversaw the streamlined check-in process for both professionals and attendees, enhancing their overall experience. Crafted comprehensive welcome materials and performance programs, contributing to a welcoming and organized festival experience. Acted as a liaison between local businesses and the festival, facilitating successful grant applications and donation initiatives.