- Managing day-to-day logistics operations, ensuring timely and accurate order processing from intake to dispatch. - Leading, mentoring, and developing a high-performing team, fostering a culture of accountability and teamwork to achieve outstanding results. - Continuously identifying opportunities for process improvement and implementing strategies to optimize workflow and increase efficiency. - Maintaining strict adherence to company policies, safety protocols, and compliance requirements, ensuring a safe and compliant work environment. - Overseeing both operational and Health & Safety responsibilities, regularly conducting risk assessments and safety audits to uphold company standards. - Utilizing data analysis and reporting tools to evaluate Key Performance Indicators (KPIs), driving performance improvements, and aligning team goals with business objectives. - Consistently meeting or exceeding Service Level Agreements (SLAs) by proactively managing resources and addressing potential bottlenecks in the workflow. - Conducting regular inventory checks, adjusting stock levels, and refining inventory management processes to avoid shortages and maintain optimal levels. - Collaborating with cross-functional teams to enhance communication and coordination, ensuring smooth operations across departments. - Implementing and refining best practices for cost reduction, resource allocation, and operational scalability.

- Daily Operations and ensuring excellent customer service and meeting KPIs and SLAs.- Oversee stock management.- Successfully transitioned into a Shift Leader role from a Store Associate position, showcasing adaptability and readiness for increased responsibilities.