- Leading Alliances and Partnerships with Financial and Non-Financial institutions.- Managing Loyalty Programs to enhance customer acquisition and retention.- Optimizing Debit/Credit cards usage through discount promotions.- Developing joint marketing strategies and negotiating partnership agreements.- Monitoring partnership performance to ensure value-driven outcomes.- Developing and launching campaigns to strengthen brand equity and enhance brand loyalty.

- Liaising with Clients and Customers to ensure a smooth end to end process- Managing all customer interaction channels for up to two clients in partnership with secondary resource- Checking Quality Control and assurance for all inbound and outbound communication and complaint handling- Reporting of Weekly Sales Report and Order Status updates- Continuous R&D to enable clients to provide an enhanced customer experience- Maintaining a high customer satisfaction score- Managing Social Media Accounts (Facebook/Instagram/E-mails)- Managing courier coordination related to any delays regarding complaints or deliveries

- Actively participated in recruitment processes, posted job ads, sourced & shortlisted candidates, maintained profile databases and conducted telephonic screenings- Scheduled interviews and assisted in interviewing processes- Placed offer to the selected candidates and conducted background/reference check- Assisted in day to day operations of the HR functions and duties- Daily/Monthly record keeping of employee’s attendance- Prepared employee’s personal files and made sure all the relevant and required documents were submitted before the joining- Assessed training and monitoring programs- Other tasks as required by the management

- Helped in developing and creating marketing strategies- Social Media Marketing- Updated their social media platforms- Created images for social media posts- Fulfilled tasks set out by supervisors