• Taught introductory Computer Science concepts in Python3, such as the use of variables, user input, conditionals, loops, methods, recursion, unit tests, sorting, searching and mathematical calculations to first year Computer Science students • Quizzed and marked students’ knowledge regarding selected topics in Python programming and organized grades in an Excel file • Assisted students perform and solve given course-related assignments

• Promptly and consistently answer incoming phone calls and emails from customers, addressing their questions and concerns regarding Symantec’s products and services• Troubleshot any technical problems customers may have from end point to highly complex network environments• Carried out advanced diagnostics, issure replication, and testing, remote access to customer equipment• Obtained and retained a case resolution time of 10 days or less, closed 2.5 cases per month and recieved customer satisfaction of 100% across a 6 month period