Front Desk Agent/ Concierge
CurrentDeliver personalized and attentive service to guests, ensuring a memorable experience from arrival to departure by addressing inquiries and concerns professionally and efficiently.Manage booking inquiries, reservations, and room assignments using the hotel's property management system, ensuring accurate and timely updates.Provide tailored recommendations for dining, entertainment, and attractions in New York City, utilizing extensive local knowledge to enhance guests' stays.Resolve guest issues or complaints quickly and effectively, demonstrating strong problem-solving skills and a positive, accommodating attitude.Handle various administrative tasks such as check-in/check-out procedures, billing, and maintaining guest records with accuracy and confidentiality.