Aljon Viray Email & Phone Number

- Provided high-quality IT and DevOps support to over 600 internal stakeholders and third-party vendors across global time zones for Apple.- Debugged issues with applications and infrastructure by analyzing Java code, Grafana metrics, Splunk logs; Performed the appropriate server configuration changes, leading to permanent solutions for user issues.- Hands-on experience managing and setting up AWS Elastic Kubernetes Service clusters, Load Balancers, EC2, IAM, Lambda, and other technologies for internal application teams.- Migrated internal global business applications to AWS Cloud Computing to improve overall application security, performance, and cost efficiency when compared to datacenter counterparts.- Demonstrated ability in self-learning and adopting new technologies to quickly deliver critical, time-bound solutions when faced with a novel problem.- Delegated tasks to 8 team members using Agile methodology for more than 20 support ticket fulfillment, infrastructure maintenance, and scheduled change tasks per day.- Developed Sprint plans using Wrike to track the team’s planned activities and hours of effort, as well as pinpoint any tasks that need to be reviewed.- Wrote detailed support documentation such that intersecting support and development teams, as well as users, can gain an understanding of the infrastructure environment.

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  Uc Irvine

  Graduate