• Led requirement gathering, prioritization, developing business solution proposals and documentations to support various business and technical teams.• Providing ongoing QA, BA & UAT support to Trillium Private School’s website and internal Learning Management system for teachers and students• Drive the creation of test plans, test cases, and test data that align with business requirements and project goals.• • Implemented Google Tag Manager to the school’s website and provided management with Google analytics reports. Build test cases around • Liaison between school management and external IT vendors on system development and support• Teaching students from Grade 9-12 on Information and Communication Technology in Business, Digital Environment and Multimedia Solutions as pert Ontario curriculum• Coaching, mentoring and support student academic success in Information Technology field

• I have worked as a primary liaison between Shoppers drug mart pharmacy and external claims editing vendor in maintaining and implementing changes to the variance management engine, adjudication for third party claims, implemented Kroll application in Newfoundland and Yukon to get DIS (Drug Information System) compliance, RxBI Migration to Teradata and Integration to Enterprise RxBI Reporting• Consolidation of Pharmacy Analytical data in Teradata platform enabling future integration• Internal collaboration with other areas of the business including, IT, Pricing, HDM, Procurement and Operations and external collaboration with the external claims editing vendor in making and implementing changes to the variance management engine• Increasing Pharmacy visibility to variance management savings• Authored extensively Business and System Use Cases modelled UML Diagrams • Organized many Joint Application Development (JAD) sessions, Interviews, Workshops and Requirement Elicitation sessions, JAM sessions with end-user/clients/stake holders and the IT groups, Solution Architects, experience in performing Feasibility Analysis, Gap Analysis, Impact Analysis, Risk Analysis, Project Scheduling and drafting remedy procedures.• User Acceptance Testing (UAT) of Client/Server & Web based applications.• Expertise in analyzing and redesigning business processes and in gathering business process information to create clear, concise and complete business and functional requirements

• Developing and implementing strategies to resolve any internal process issues which negatively affect reimbursement.• Perform analysis to identify, analyze and evaluate current variance management rules/strategies, providing recommendations and changes to achieve business objectives• Quantify the costs/benefits of the current variance management state, as well as run scenario analysis for various business decisions• Reporting to identify reimbursement issues at the Third-party adjudication level and to verify that the claims editing engine is behaving as expected• Regularly updating and maintaining central files related to the variance management engine

● Lead the implementation of a $250K cloud-based digital data visualization platform – Domo which bring and aggregates data from multiple social networking platform (Facebook, Twitter, YouTube), sales data from Salesforce, VOC data from Opinionlab and Brightedge mobile and website tag data from ObservePoint and other in house data Salesforce, Opinionlab, Brightedge. ● Liaison between the various business units and technology/support teams to identify customer needs, perform relevant analysis, create requirements, solutioning and provide recommendations ● Responsible for collaboration and communication with Telus internal SME's and external vendors to manage project including communication plans, status reporting, risk and scope management● Map, analyze, and make recommendations on current state and to be processes and escalate issues which cannot be resolved at a project or program management level and coordinate, release updates, and communicate to resource managers, end users and supplier where necessary● Conduct training and road shows on new products/tools including on-boarding and off-boarding users● Worked as technical BSA prime on multiple data sources including: Web Analytics, Voice of Customer data (survey responses/satisfaction measures), Data Warehouse (BAN, Portal Subscriber, Adoption Metrics, LDAP), Contact Centre Data (offline data that summarizes key "reasons for calling" based on memo searches -- e.g., "Favorite Numbers", "Rate Plan Change", "Equipment Swap"), Research & Ordering (clients who research in web and complete purchase in store)● Worked with various internal business teams and stakeholders to develop and document Key Performance Indicator (KPI) and Key Business Requirement (KBR) and external vendor to have these data feed into BI tools such as Cognos and Domo.● Worked with many platforms to evaluate the right platform for the team e.g. Hadoop, Tableau, IBM Cognos 10, Domo.

• Successfully interpreted data to draw conclusions for managerial actions and strategy.• Used statistical techniques for hypothesis testing to validate data and interpretations• Proposed solutions to improve system efficiencies and reduce total load and response time on website• Responsible for development of process improvement, business cases and resource estimates.• I have been engaged in GUI testing, Functionality, Regression, System testing. • Understanding and used UML Diagrams such for Use Case Diagrams. • Worked in Business Intelligence team utilizing PostgreSQL to analyze data and create reports for 5 major online games for Ganz Studio including Facebook games (Tails Town Friends & Webkinz Friends)• Used OLAP tool to create data cubes for analysis and reporting in Excel as pivot tables. Used web analytical tools such as Adobe Omniture to collect and report on web traffic and user statistics on various websites• Worked on all levels of the application development lifecycle starting from Requirements gathering, HLDD, LLDD, Development, Code reviews, Usability and Interface Design. Testing, Release & post launch support.• Developed more than 15 online webkinz as well as Jr Webkinz interactive games .

● Designing and Developing windows based application for monitor of the Bulletins of the Brewer Spectrometer using C#.NET & SQL Server 2000 ● Writing new software as well as updating existing code which is written in C#.Net and VB 6.0 for Brewer Spectrometer● Installation, maintenance, calibration and repair of the spectrometers and associated computer equipment as well as a variety of work which supports their ongoing operation

Creating word document sheets for their candidates recordMaintain their database by inserting the information about candidatesArrangements for Employment workshops.