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Professional Summary:🚀 As a seasoned Transformation Manager and Team Leader, I've spent over a decade leading and inspiring teams to achieve successful initiatives in challenging IT and Business landscapes. My passion lies in orchestrating Process Improvement, igniting Digital Transformation, change management and leveraging Data Analytics to drive impactful results globally.🔹 Global Delivery is at the core of my expertise, ensuring seamless execution and transformative outcomes across diverse projects and initiatives.(Change Management)🔹 My journey as a Transformation Leader in Digital and RPA (Robotic Process Automation) realms has led me to spearhead innovative solutions, integrating cutting-edge technologies to optimize operational efficiencies.🔹 Thriving in Agile Frameworks, I steer cross-functional teams towards practices that foster adaptability and customer-centricity.🔹 Proficiency in Lean Implementation has led to streamlining processes, minimizing waste, and maximizing productivity, propelling organizations towards excellence.🔹 As a Lean Six Sigma Expert, I harness data-driven insights to fuel strategic decision-making and continuous improvement.🌟 Certified as a Scrum Master (CSM), ICAgile Certified Coach (ICP ACC), and SAFe practitioner, I am equipped to drive successful Agile transformations and nurture high-performing teams.Let’s connect and explore how we can collaborate on transformational initiatives or exchange insights on Lean, Agile, Process Excellence, or any other exciting topics. Reach out, and let’s shape the future together! 🤝#TransformationManager #TeamLeader #LeanAgileLeader #DigitalTransformation #ProcessExcellence #DataAnalytics #RPA #AgileCoach #LeanSixSigma #GlobalDelivery #ProgramManager #NetworkingOpportunityGlobal Delivery | Transformation Leader (Digital & RPA, Agile) | Program Manager | Lean Six sigma Expert | | Process Excellence | Agile Coach | SSGB | CSM | ICP ACC | SAFe
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Senior Program ManagerAmazonAustin, Tx, Us
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Manager - TransformationAbbvie Mar 2022 - Feb 2024North Chicago, Illinois, UsEnterprise Transformation Program | Continuous Improvement | OCM- Leading a team of Portfolio- level Agile coaches & Scrum Masters- Process Improvement Specialists- Change Management Lead -
Delivery Excellence- Business Transformation A. ManagerAccenture Aug 2021 - Mar 2022Dublin 2, IeProcess Excellence | Agile Transformation | RPA | Lean | Change Management | Product Roadmap -
Avp(Lean Agile,Intelligence Process Automation, Change Management))Mashreq Bank Apr 2015 - Jan 2020Dubai, Uae, Ae----Global Coverage | Reported to Vice President of Lean Transformation-----•Deployed Lean projects as Lean Lead using DMAIC approach•Monitored project activities and verified team members adhered to projects budget and business standards and regulations using agile methods (Led Scrum meetings & Sprint Reviews)•Designed and implemented Lean tools to measure performance, coaching & feedback, assess skill gaps, training plan and gauge employee satisfaction level•Executed transformation projects using McKinsey Lean framework of 5 lenses (Customer, Process Efficiency, Performance Management, Organization & skills and Mind-set & Behavior)•Developed comprehensive business cases to analyze costs & ROI benefits•Conducted reviews of business processes/ operations to devise using Lean Agile tools (Poka Yoka, Kaizen, Process Excellence) and deploy improvement strategies, facilitating faster TAT, reduced rework and consistent customer satisfaction•Consulted regularly with internal customers on project status, new project proposals , software-related technical issues and Business Process Management•Used key scrum metrics (burndown, velocity) to help deliver committed work on time (3+ teams)•Ensure sustainability through regular assessments of implemented initiatives and manage continuous process improvement in various units with Lean 5S lens approach•Conduct root cause problem-solving analysis using lean tools (5 whys, Fish bone diagram) to identify root cause and recommend appropriate solutions•Offered consultancy services to Oman Insurance Company in UAE on streamlining their distribution , organizational effectiveness and prepared procedure manuals•Led IPA projects focusing core solutions as automation (RPA) and artificial intelligence•Facilitated grooming sessions with product owner, to build product backlog, refine BRD, User Acceptance Testing workshops, Business Integration -
Process Advisor (Process Improvement)Barclays May 2013 - Mar 2015London, Gb• Used Integrated Desktop and Knowledge Management System to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information•Planned, developed and pursued programs within banking structure to attract new business•Contacted prospective clients to generate new loans, deposits and business to achieve company production goals•Coordinated with various divisions and departments in servicing of routine banking transactions•Maintained good customer relations with average NPS score of 9 out of 10 -
Assistant ManagerPaddy Power Betfair Jan 2011 - Apr 2013Dublin, Ie•Led sales forecasting project to ensure sales as well as profitability of products; analyzing business developments & monitoring market trends•Reduced corporate costs (~20%) by developing and implementing improved merchandising, receiving and maintenance procedures•Offered hands-on assistance to customers, assessing needs and maintaining knowledge of consumer preferences•Established and optimized schedules to keep coverage and service in line with forecasted demands•Trained ~10 team members in successful strategies to meet operational and sales targets (~80% min.)•Maximize customer satisfaction level by on time delivery, monitoring customer complaints, providing efficient services•Submitted reports to senior management to aid in business decision-making and planning•Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance•Adjusted project plans to account for dynamic targets, staffing changes and operational specifications•Created and maintained quarterly newsletter to make project progress, annual corporate strategy and upcoming projects information available to stakeholders throughout organization•Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets -
Shift ManagerMcdonald'S Apr 2010 - Jan 2013Chicago, Illinois, UsWhile pursuing Masters• Employee Management:-One of the main responsibilities of a shift leader is managing employees. The shift supervisor assigns tasks to kitchen and customer service workers and makes sure they are doing them properly and efficiently. If employees call in sick or fail to report to work, shift leaders must either find replacements or reorganize the help on hand to make up for the missing labor. Should employees commit errors or need to be reprimanded, the shift leader must either resolve the situation or alert the store manager, depending on the situation.• Customer Service/Customer Experience The fast food industry is based on speed and quality, so one of the shift leader's main duties is to ensure customers are served quickly. The shift supervisor must monitor the time customers are kept waiting and ensure that a certain time limit is not reached either in the drive-thru or in the restaurant itself. Shift supervisors must also oversee the production of food and beverage items to make sure employees are distributing food that is of the appropriate temperature and quality.• Cash ManagementShift leaders are in charge of opening and closing register drawers for employees. They also count the currency in each drawer and create cash accountability reports. s. Shift leaders are also responsible for safe or vault keys while on duty.• Industry Standards/Quality ManagementEach fast food restaurant must maintain a list of cleanliness and operation guidelines set by a governing body or agency, typically a local or state health organization. These organizations perform routine checks of each store to conduct inspections. Shift leaders must observe employees to make sure they are upholding these standards. -
Data Entry AdministratorCorportae Clothing Ltd. Nov 2009 - Apr 2010Part Time while MSc
Alka Pathak Skills
Alka Pathak Education Details
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University Of West LondonInternational Business Management -
Mcdonald University UkTeam Management. Shift Management
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Panjab UniversityBusiness Administration
Frequently Asked Questions about Alka Pathak
What company does Alka Pathak work for?
Alka Pathak works for Amazon
What is Alka Pathak's role at the current company?
Alka Pathak's current role is Senior Program Manager.
What is Alka Pathak's email address?
Alka Pathak's email address is al****@****ail.com
What schools did Alka Pathak attend?
Alka Pathak attended University Of West London, Mcdonald University Uk, Panjab University.
What skills is Alka Pathak known for?
Alka Pathak has skills like Customer Service, Office Administration, Time Management, Microsoft Office, Sales, Teamwork, Organization, Inventory Management, Microsoft Excel, Powerpoint, Microsoft Word, Customer Satisfaction.
Who are Alka Pathak's colleagues?
Alka Pathak's colleagues are Dimple Soni, Ryan Clendenin, Anne Pignon, Chaundra Spain, Baraka Traore, Girish Chandra Gatkari, Ego Bekee.
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