Alka Pathak Email & Phone Number

Austin, Tx, Us

North Chicago, Illinois, Us

Enterprise Transformation Program | Continuous Improvement | OCM- Leading a team of Portfolio- level Agile coaches & Scrum Masters- Process Improvement Specialists- Change Management Lead

Dublin 2, Ie

Process Excellence | Agile Transformation | RPA | Lean | Change Management | Product Roadmap

Dubai, Uae, Ae

----Global Coverage | Reported to Vice President of Lean Transformation-----•Deployed Lean projects as Lean Lead using DMAIC approach•Monitored project activities and verified team members adhered to projects budget and business standards and regulations using agile methods (Led Scrum meetings & Sprint Reviews)•Designed and implemented Lean tools to measure performance, coaching & feedback, assess skill gaps, training plan and gauge employee satisfaction level•Executed transformation projects using McKinsey Lean framework of 5 lenses (Customer, Process Efficiency, Performance Management, Organization & skills and Mind-set & Behavior)•Developed comprehensive business cases to analyze costs & ROI benefits•Conducted reviews of business processes/ operations to devise using Lean Agile tools (Poka Yoka, Kaizen, Process Excellence) and deploy improvement strategies, facilitating faster TAT, reduced rework and consistent customer satisfaction•Consulted regularly with internal customers on project status, new project proposals , software-related technical issues and Business Process Management•Used key scrum metrics (burndown, velocity) to help deliver committed work on time (3+ teams)•Ensure sustainability through regular assessments of implemented initiatives and manage continuous process improvement in various units with Lean 5S lens approach•Conduct root cause problem-solving analysis using lean tools (5 whys, Fish bone diagram) to identify root cause and recommend appropriate solutions•Offered consultancy services to Oman Insurance Company in UAE on streamlining their distribution , organizational effectiveness and prepared procedure manuals•Led IPA projects focusing core solutions as automation (RPA) and artificial intelligence•Facilitated grooming sessions with product owner, to build product backlog, refine BRD, User Acceptance Testing workshops, Business Integration

London, Gb

• Used Integrated Desktop and Knowledge Management System to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information•Planned, developed and pursued programs within banking structure to attract new business•Contacted prospective clients to generate new loans, deposits and business to achieve company production goals•Coordinated with various divisions and departments in servicing of routine banking transactions•Maintained good customer relations with average NPS score of 9 out of 10

Dublin, Ie

•Led sales forecasting project to ensure sales as well as profitability of products; analyzing business developments & monitoring market trends•Reduced corporate costs (~20%) by developing and implementing improved merchandising, receiving and maintenance procedures•Offered hands-on assistance to customers, assessing needs and maintaining knowledge of consumer preferences•Established and optimized schedules to keep coverage and service in line with forecasted demands•Trained ~10 team members in successful strategies to meet operational and sales targets (~80% min.)•Maximize customer satisfaction level by on time delivery, monitoring customer complaints, providing efficient services•Submitted reports to senior management to aid in business decision-making and planning•Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance•Adjusted project plans to account for dynamic targets, staffing changes and operational specifications•Created and maintained quarterly newsletter to make project progress, annual corporate strategy and upcoming projects information available to stakeholders throughout organization•Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets

Chicago, Illinois, Us

While pursuing Masters• Employee Management:-One of the main responsibilities of a shift leader is managing employees. The shift supervisor assigns tasks to kitchen and customer service workers and makes sure they are doing them properly and efficiently. If employees call in sick or fail to report to work, shift leaders must either find replacements or reorganize the help on hand to make up for the missing labor. Should employees commit errors or need to be reprimanded, the shift leader must either resolve the situation or alert the store manager, depending on the situation.• Customer Service/Customer Experience The fast food industry is based on speed and quality, so one of the shift leader's main duties is to ensure customers are served quickly. The shift supervisor must monitor the time customers are kept waiting and ensure that a certain time limit is not reached either in the drive-thru or in the restaurant itself. Shift supervisors must also oversee the production of food and beverage items to make sure employees are distributing food that is of the appropriate temperature and quality.• Cash ManagementShift leaders are in charge of opening and closing register drawers for employees. They also count the currency in each drawer and create cash accountability reports. s. Shift leaders are also responsible for safe or vault keys while on duty.• Industry Standards/Quality ManagementEach fast food restaurant must maintain a list of cleanliness and operation guidelines set by a governing body or agency, typically a local or state health organization. These organizations perform routine checks of each store to conduct inspections. Shift leaders must observe employees to make sure they are upholding these standards.

Part Time while MSc

Master'S Of Science, International Business Management

Shift Management Diploma, Team Management. Shift Management

Bachelors, Business Administration