Al-Karim Esmail Email & Phone Number

Salem, Oregon, US

Salem, Oregon, US

• Based in Toronto, Ontario, BrokerBay is a technology leader of cloud-based software services and digitalproductivity tools for real estate agents. It was acquired by Carrier in 2021 due to compelling synergies and.
• Overall P&L ownership, oversee daily operations of the 80+ person business unit
• Ensure the creation and implementation of a strategy designed to grow the business.
• Lead technology development and strategy to meet customer needs.
• Develop and execute on the staffing plan to support the rapid growth projections.
• Coordinate the development of KPI goals for functions and direct reports.

Concord, Ontario, CA

• Report to the President and lead the company's Senior Leadership Team. Responsible for achieving growth targets, ensuring client satisfaction, and establishing governance practices, while working with a diverse group.
• Captured lost profit in License management practices amounting to $750K + /year ARR
• Streamline operational practices & enhance Time to Revenue and Profit by 50%+
• Continual process improvement to drive bottom line performance
• Lead multiple mergers and acquisition team to evaluate and aquire businesses and change the nature of MBU business and competitive position.
• Successfully de-merged MBU and Tenecom Solutions while streamlining intervoven IT practices

Kitchener, ON, CA

• Responsible for all transformation and transition of new and existing client implementation and ongoing servicing. Managed the Application Engineering, Simulation, Systems Engineering, Project Engineering, Project.
• Implemented multiple service offerings - OTTO Perform service offering, OTTO Fleet Management software as a service Client Relationship Management services and OTTO Academy training delivering over $3 Million ARR.
• Implemented 24x7 Network Operations Center servicing all clients globally  Improved Client Success program
• Strategy development and execution of OTTO Motors Experience (OME) program driving improved sales. Achieved double digit growth targets.
• Initiated a Services Delivery Model, Service Level Agreements and support functions for enhanced client success and retention.
• Shortened project implementation lifecycle by 71% from 136 days to 40 days.

Norwalk, Connecticut, US

• Played a key role in leading the strategic business development, operations and driving growth. Continually scrutinized short-term and long-range strategies, goals, and mission achievements, instituting new objectives.
• Managed the overall service delivery for numerous private and public sector clients. Served as a subject matter expert for Xerox Services clients, achieving 99.7% + Quality SLA, 99.9%+ Timeliness SLA.
• Successfully met compliance standards for ISO 9001 (Quality), ISO 27001 (Information Security & Risk Management) and PCI DSS (Personal Card Industry Data Security).
• Provided leadership for 150+ staff through effective communications, coaching, training, establishing goals that improved performance of employees and leaders. Developed and executed ABC (Achievement Based.
• 2 times Xerox Presidents Club Winner (2015 – Buenos Aires, Argentina and 2014 – Italy, Tuscany)  Total 5 P-Club winners
• 2 times Xerox Fast Start winner (2013 – Berlin, Germany and 2012 – Monteux, Switzerland)

Norwalk, Connecticut, US

• Directed and drove the effective and rapid movement of leads through the sales process, including qualification of prospects, assessment of potential client needs and goals, persuasive presentation of products; and.
• Enabled sales in developing document strategies, analyzing client workflow, business processes, and document processes
• Conducted extensive financial analysis and related financial audit requirements
• Recieved People’s Choice Award and Innovation Manager of the Year (2011)

Norwalk, Connecticut, US

Norwalk, Connecticut, US

Norwalk, Connecticut, US

Bachelor Of Science, Computer Science & Pure Mathmatics

Education record