Based in Toronto, Ontario, BrokerBay is a technology leader of cloud-based software services and digitalproductivity tools for real estate agents. It was acquired by Carrier in 2021 due to compelling synergies and complimentary offering between the two. BrokerBay is an entrepreneurial tech start up, projected toenjoy triple-digit growth annually over the next few years.The COO will have direct oversight and leadership of the product (product management and engineering), market strategy, customer success, and play a key role in the integration of BrokerBay into Supra (product, organization, and go to market strategy) and will be a key leader in partnering across the business to integrate Broker Bay with the Carrier culture.RESPONSIBILITIES• Overall P&L ownership, oversee daily operations of the 80+ person business unit• Ensure the creation and implementation of a strategy designed to grow the business.• Lead technology development and strategy to meet customer needs.• Develop and execute on the staffing plan to support the rapid growth projections.• Coordinate the development of KPI goals for functions and direct reports.• Provide direct management of key managers and leaders in the business unit.• Identify leadership growth opportunities for managers and leaders and connect them to development activities.• Ensure the development of tactical programs to pursue targeted goals and objectives.• Ensure overall delivery and quality of the unit's offerings to customers.• Engage in key or targeted customer activities.• Oversee key hiring and talent development programs.• Evaluate and decide upon key investments in equipment, infrastructure and talent.• Communicating the policies, purposes, and objectives of the organization to the crossfunctionalteam.• Communicate strategy and results to the unit's employees.• Report key results to Management team and corporate officers.• Engage with leadership team in broader organizational strategic planning.

Report to the President and lead the company's Senior Leadership Team. Responsible for achieving growth targets, ensuring client satisfaction, and establishing governance practices, while working with a diverse group of internal and external stakeholders to optimize service penetration. In this highly visible client-facing role, lead the Project Management Office and Service Excellence teams in ensuring client satisfaction, financial performance, contract compliance and efficient business support operations while fostering high employee engagement. Accountable for developing, communicating and implementing a business strategy to position MBU as the premier provider of Managed Services Program solutions and services for SMB and Enterprise clients alike.• Captured lost profit in License management practices amounting to $750K + /year ARR• Streamline operational practices & enhance Time to Revenue and Profit by 50%+• Continual process improvement to drive bottom line performance• Lead multiple mergers and acquisition team to evaluate and aquire businesses and change the nature of MBU business and competitive position.• Successfully de-merged MBU and Tenecom Solutions while streamlining intervoven IT practices• Scope of Work - elevate company-wide awareness of scope of work and Project Management• Enhancement and development of policies, procedures and service systems• Outsourced low level technical support services within Canada and offshored some IT functions to Portugal, India and Philippines• Identified contract and governance risk and established Sales to Delivery end to end processes to streamline operations• Revamped MBU CRM system to capture revenues and associated costs

Responsible for all transformation and transition of new and existing client implementation and ongoing servicing. Managed the Application Engineering, Simulation, Systems Engineering, Project Engineering, Project Management, Client Success, Client Relationship Management and Field services group for Partners, Systems Integrators and direct B2B clients. Accountable for strategy development, execution, operations and driving growth. Accountable for a team of 58+ members, multi discipline functions all across Canada and United States servicing North America, Europe and Japan regions. • Implemented multiple service offerings - OTTO Perform service offering, OTTO Fleet Management software as a service Client Relationship Management services and OTTO Academy training delivering over $3 Million ARR.• Implemented 24x7 Network Operations Center servicing all clients globally  Improved Client Success program • Strategy development and execution of OTTO Motors Experience (OME) program driving improved sales. Achieved double digit growth targets. • Initiated a Services Delivery Model, Service Level Agreements and support functions for enhanced client success and retention.• Shortened project implementation lifecycle by 71% from 136 days to 40 days.• Directly responsible for the overall financial performance, including P&L, new business targets acheived YOY growth of 200%+ every year.• Provided leadership for 58+ highly talentend team through individual coaching, training and development to increase performance of employees and leaders. Developed and executed RBC (Reward Based compensation) strategy which improved morale.

Played a key role in leading the strategic business development, operations and driving growth. Continually scrutinized short-term and long-range strategies, goals, and mission achievements, instituting new objectives to streamline processes and maximize revenue generation.• Managed the overall service delivery for numerous private and public sector clients. Served as a subject matter expert for Xerox Services clients, achieving 99.7% + Quality SLA, 99.9%+ Timeliness SLA.• Successfully met compliance standards for ISO 9001 (Quality), ISO 27001 (Information Security & Risk Management) and PCI DSS (Personal Card Industry Data Security).• Provided leadership for 150+ staff through effective communications, coaching, training, establishing goals that improved performance of employees and leaders. Developed and executed ABC (Achievement Based Compensation) and RBC (Reward Based Compensation) strategy. • 2 times Xerox Presidents Club Winner (2015 – Buenos Aires, Argentina and 2014 – Italy, Tuscany)  Total 5 P-Club winners • 2 times Xerox Fast Start winner (2013 – Berlin, Germany and 2012 – Monteux, Switzerland)• Awarded GM of the Year (2012 and 2013) & multiple GM of the Quarter over the last 4 years • Directly responsible for the overall financial performance, including P&L, new business targets and $14M +/Year of revenue with 19% growth every year. PCI DSS 3.2 – Payment Card Industry Data Security Standard Certification – 2015 & 2016 2015: 184.9% of Profit Plan & 105.4% of Stream Revenue Plan, 61.7% Growth 2014: 173.9% of Profit Plan & 117.6% of Stream Revenue Plan, 18% Growth 2013: 101.2% of Profit Plan & 99.8% of Stream Revenue Plan, 6.4% Growth 2012: 600.2% of Profit Plan & 116.2% of Stream Revenue Plan, 221.9% Growth

Directed and drove the effective and rapid movement of leads through the sales process, including qualification of prospects, assessment of potential client needs and goals, persuasive presentation of products; and expeditious closing of business to secure new Fortune 100 clients to meet sales targets.• Enabled sales in developing document strategies, analyzing client workflow, business processes, and document processes • Conducted extensive financial analysis and related financial audit requirements • Recieved People’s Choice Award and Innovation Manager of the Year (2011)