Additional Roles: - Director of Global Operations & Logistics - Director of International Compliance - Director of Services* Built a 15,000sqft distribution center from the ground up that can function at some of the highest levels within the industry* Hiring and training a team that can simultaneously stay aligned with increased hardware volumes and significant company growth since 2018* Mid and EOY reviews to ensure professional growth with each employee and manager* Implementing processes across each department within Operations and training the staff accordingly - Receiving, Tech, Order Management, Packaging, Shipping & Freight(inbound and outbound), Logistics, Inventory, RTV, RMA, DMG, Quarantine * Building and maintaining relationships with all major/strategic carriers (UPS, Fedex, DHL, etc) and actively working to better our pricing agreements with each, year over year * Building and maintaining relationships with all major packaging suppliers and actively working to better our pricing agreements with each, year over year * Logistics & Compliance for the entire organization for all hardware shipments and potential new deals. * Direct customer communication and service delivery * Vetting and building trusted relationships with strategic partners to ensure the success of delivering hardware and services into multiple markets across the globe. Majority of which would be considered Yellow and Red markets due to the strict compliance and import laws/restrictions. India, Brazil, South America, Eastern Europe, Africa, Middle East, etc.* Strategic planning with Sales frequently followed by Operational process adjustments for large deals * Company wide impact across most departments over the duration of my time at PivIT - Operations, Sales, Support, Professional Services, Accounting, and Marketing* Managed hardware deployment projects, ensuring adherence to timelines and budget constraints

Responsibilities: * B2B sales to end user enterprises for all IT networking/server/storage hardware, professional services, and maintenance contracts* Strategic accounts consisted of multiple Fortune 100 companies* Offering strategies not found in the traditional IT channels and an out of box thinking method that adapts to customer requirements* Examine CAPEX/OPEX limitations and present customers with options to free up their budget and take back their IT roadmap* Hardware procurement and delivery to all global markets with full door to door service* Collaborated with vendors to source cost-effective hardware solutions while reducing procurement costs

Responsibilities: * Leader of the order focused team within the 50,000 sq ft distribution center. Direct reports consisted of 30 team members* Multi-departmental process creation and implementation. Receiving, Tech, Order Management, Clean/Paint, Packaging and Shipping* Maintained a faced paced, highly accurate work environment that processed 200-250 orders per day* Develop and implement operational strategies aligned with the overall business goals.* Collaborate with senior management to define long-term objectives and key performance indicators (KPIs)* Streamline and optimize distribution processes to improve efficiency and reduce costs* Implement best practices in inventory management, order fulfillment, and logistics* Recruit, train, and lead a high-performing operations team* Foster a culture of accountability, collaboration, and continuous improvement* Establish and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of operations* Analyze data to identify areas for improvement and implement corrective actions* Coordinate the efficient movement of IT products from suppliers to customers* Implement strategies to enhance the speed and accuracy of order fulfillment* Develop and enforce quality control processes to ensure the accuracy and condition of products* Identify and implement technology solutions to enhance operational efficiency* Stay informed about industry trends and emerging technologies relevant to distribution operations* Identify potential risks to operations and implement mitigation strategies

Responsibilities: * In-Depth analysis and direct customer communication on any order issues * Receive and review customer orders to ensure accuracy prior to kick starting the operational process flow chart* Enter orders into the system accurately and promptly* Coordinate with various departments, such as inventory, warehouse, and shipping, to fulfill customer orders* Monitor order status and ensure timely shipment* Implement systems to track orders throughout the fulfillment process* Provide real-time updates on order status to internal teams and customers* Implement quality control measures to ensure the accuracy and condition of products before shipment* Address any issues related to incorrect or damaged items* Maintain accurate and up-to-date records of all orders* Prepare and process necessary documentation for shipments* Prioritize orders based on urgency, shipping requirements, and customer preferences* Coordinate with other departments to meet specific customer delivery expectations* Implement continuous improvement initiatives to enhance the efficiency of order management processes* Seek feedback from customers and internal stakeholders to identify areas for improvement* Train and mentor team members on order management processes and best practices* Reporting and KPI's across all operational functions * TL9000 and ISO9001 Audit Team Member* Coordinate the efficient movement of IT products from suppliers to customers* Implement strategies to enhance the speed and accuracy of order fulfillment* Develop and enforce quality control processes to ensure the accuracy and condition of products* Implement measures to reduce errors and customer complaints

Responsible for daily facilities maintenance both internally and externally. Keep break rooms clean and stocked with day to day necessities. Assist in coordinating all major contracted work for the Santa Barbara headquarters as well as New York office. Took lead on our New York Sales office move. Total of five employees, eight desks, and all IT requirements were moved up seven floors. Also took on daily tasks sent over by the Curvature Executive team. Tasks included research and computer related projects, assisting in Company events and planning, accounting assistance, and binder preparation for monthly executive board meetings.

Prospect new leads for Sales Account Executives. Write letters and schedule appointments with prospects. Managed prospect lists for 5 Sales Executives.