Alka Singh Email & Phone Number

Maharashtra, India

Mumbai, Maharashtra, India

Mumbai

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Responsible for VAS services operations and maximizing the service usage, satisfaction and revenue. In charge of increasing & maintaining customer satisfaction & ensuring that the individual needs of the customer are met. Establishing cooperation with local partners and merchants (like consumer service providers, retailers, banking, insurance industry, brand owners etc.) to promote Celltick advertising/communication inventory and ensure a joint win – win model. Managed and serviced clients including Vodafone, Reliance, BSNL, Star Plus and Airtel. Part of the core team responsible for setting up business and services in India and Sri Lanka - for operators including Idea, Airtel, Reliance, BSNL, Vodafone, Loop, Dialog, Mobitel & Airtel Lanka. Conducting VAS projects in Mobile Operator networks using Celltick solutions.Monitoring, maintaining and increasing VAS service usage and revenue.Navigate inside Operator organization in order to facilitate and implement the proposed projects and suggested or required plans.Coordinating between all parties including customers, Celltick and third parties.Ongoing customer management including contract issues, revenue assurance, booking management and collection, project coordination, commercial proposals, presentations, participation in RFQ/RFI processes.Managing monthly billing, collection and reconciliations in case of discrepancies. Promoting Celltick’s marketing and service initiatives among customers.Conducing system traffic analysis, generate and manage ongoing reports.Managing business requirement, solution documentation, implementation strategies, UAT acceptance tests for software applications and solutions intended to go-live.Planning, facilitating and managing the administration of marketing and cross media campaigns.

Mumbai Area, India

Responsible for daily workload, tracking progress, revising plans to ensure objectives are met. Supported Account Directors for their daily customer interactions and management. Devised content strategy, planning, training and managed launch of new services across India and Sri Lanka.Managing managed service operations for clients like Vodafone and Reliance.Conceptualize and develop VAS products (D2C, WAP, SMS & Voice).Providing general administrative support for Account Management team.Making required service changes to increase customer usage and maximize service revenue.Coordination with Client’s centers all over India and Sri Lanka to ensure localization of content.Providing general administrative support for Account Management team.Preforming regular service and content analysis to ensure optimal content usage.

Mumbai Area, India

Develop innovative text for push messages to ensure maximum conversion rateConceptualize and develop VAS products (D2C, WAP, SMS & Voice).Coordination with content providers to ensure content is delivered as per schedule.Coordination with Client centers all over India and Sri Lanka to ensure revenue optimization and localization of content.Management of content repository through content meta-tagging.

Navi Mumbai

Entrusted with the responsibility of managing and supervising a group of ten analystsMeet tough deadlines for writing and overall process of developing the articlesHandling Real World Client’s requisite and establishing a process to accomplish the sameBuilding flyers and newsletters for the organisation and its clients. Effectuated a team to transit pilot project into operationsExecuted pilot projects and building process related knowledge bank and flyersEffectively played the role of a coordinator between client and the organisationAddressing client query and requirement and resolving the same efficaciously

Navi Mumbai

Entrusted with the responsibility of managing and supervising a group of six analystsConducted secondary research for projects on a wide gamut of subjects for business and market intelligence workPrepared company profiles and ensured timely delivery of assignmentsProof read and editing articles for errorless contentPrepared monthly MIS and performance reports Meet tough deadlines for writing and overall process of developing the articles.Select, prioritize and package news content to be included and fact checked news items

Navi Mumbai

Played a key role in selection of news from different e-sources for various industry sectors and analyzedManaged client’s CSM (Content Management System) with respect to data successfully

Mumbai Area, India

Effectuated ads according to client’s requirement and ensured printing of the same Played the role of a coordinator between ad agencies and the organisationHandled the responsibility of paper layout with respect to ads

Mumbai Area, India

Post Graduate Programs In Telecom Management (Pgptm), Telecommunications Management

Pg In Journalism, Post Graduate Diploma In Journalism & Mass Communication

Bmm, Journalism