Alkis P. Email & Phone Number

Rafina, Gr

Athens, Attiki, Greece

► I am responsible for receiving and documenting business system requests from multiple departments within the organization in a formal manner. ► I play an integral role in analyzing and designing business processes with the goal of automating and optimizing them. My focus is on incorporating the company's CRM system (Salesforce), to enhance process efficiency.► I prioritize building and maintaining strong relationships with project teams to ensure clear communication and understanding of proposed process changes.► I am responsible for supporting and coordinating the User Acceptance Testing (UAT) process for both internal and external parties, including both business and technical users.► I am responsible for preparing Change Requests (CRs) and Sign-offs necessary for the GO-Live phase of the project.► I create and maintain a range of documents and artifacts, including reports, user manuals, data mappings, and process flows/diagrams.► I provide ongoing support to end-users, addressing daily needs and resolving any issues that may arise, including bug-handling.► I serve as the advocate for the business in all aspects of the processes, including proposed change requests.► I conduct regular reviews of the processes and assess their impact from a business improvement perspective, with the goal of identifying areas for optimization and enhancement.► I collaborate with users to gather and prioritize their needs for future requests, with the goal of incorporating them into the product roadmap.► I am responsible for creating and maintaining comprehensive documentation on the processes and related materials.

Athens, Attiki, Greece

Athens, Attiki, Greece

Athens, Greece

► I grew my portfolio by approaching the potential customers via emails, phone calls or personal visits► I engaged with social media groups in order to find the desired profiles so that to expand the visibility of the program► I worked closely with the Wish Local team in order to address various issues including documentation requirements, logistics and more► I supported the stores from the point of activation through full operation

Canada

► Demonstrated proficiency in managing high volumes of inbound calls and emails.► Provided customers with comprehensive information about the products and services offered by the company.► Prioritized and fulfilled customer needs to ensure customer satisfaction.► Maintained accurate customer account records by recording account information and processing customer adjustments.► Consistently met personal and team service targets and call handling quotas.► Successfully handled complaints, provided appropriate solutions and alternatives within set time limits.► Maintained detailed records of customer interactions, processed customer accounts, and filed relevant documents.► Excelled in multi-tasking, prioritizing, and effectively managing time to maximize efficiency and productivity.

United Kingdom, Ireland, United Arab Emirates

► Provided comprehensive information about the products and services offered by the company, with the goal of exceeding customer expectations.► Demonstrated a commitment to fulfilling customer needs to ensure optimal customer satisfaction.► Established and maintained accurate customer accounts by recording account information and updating records as needed.► Successfully managed high volumes of incoming calls and chats to provide exceptional service to customers.► Consistently generated sales leads through effective communication and customer engagement.► Consistently met personal and team sales targets and call handling quotas, while maintaining a focus on quality.► Maintained detailed records of customer interactions, processed customer accounts, and filed relevant documents to ensure accurate and timely information.► Excelled in multi-tasking, prioritizing, and effectively managing time to maximize efficiency and productivity, while maintaining a strong focus on customer satisfaction.

Athens

► Facilitated communication with contractors and landlords to prepare properties for diplomats.► Conducted market research on local real estate agents to identify the best deals in Athens and Thessaloniki, ensuring optimal outcomes for the diplomats.► Maintained and updated various databases and prepared paperwork to support the optimal stay of the diplomats, prioritizing accuracy and efficiency.

Greece

► Ensured the successful workflow of the purchase orders sequence (ILMS), with a focus on maintaining high levels of accuracy and efficiency.► Facilitated communication with contractors through various channels, including email and phone, to ensure optimal outcomes for the company.► Maintained and updated various databases to support seamless business operations and decision-making.► Conducted market research on local and global scales, with the goal of staying informed about industry trends and emerging opportunities for the company.

Aghia Paraskeui, Greece

► Effectively managed incoming calls and maintained an accurate appointment calendar to facilitate seamless business operations.► Demonstrated proficiency in managing databases, ensuring accurate and up-to-date information for the company.► Successfully managed the official Facebook page of Deree Student Academic Support Services, maintaining a focus on professionalism and engagement with the audience.► Planned, implemented, and monitored the "Secretariat Assistant" Manual, with the goal of optimizing business operations and improving customer service.► Provided students with valuable assistance in their research courses, demonstrating a commitment to excellence and academic success.

Metamorfosi, Greece

► Successfully managed the company's social media pages, including Facebook, with a focus on maintaining high levels of engagement and responsiveness to customers.► Analyzed statistical data of the Facebook Pages, leveraging insights to optimize social media strategy and improve business outcomes.► Received professional training from Google on customer acquisition, conversion tracking, and mobile analytics, with the goal of staying up-to-date on the latest industry trends and emerging best practices.► Effectively implemented plans and achieved goals on budgeting and conversion rates, with a focus on maintaining profitability and driving business growth.► Conducted research on the latest techniques and products in the market, with the goal of identifying emerging opportunities for the company.► Maintained the official website (Digitale.gr), ensuring high levels of accuracy, relevance, and accessibility for customers.

Athens, Attiki, Greece

► Handled cash transactions accurately and efficiently, ensuring a smooth checkout experience for customers► Managed customer inquiries and provided product information, offering excellent service while maintaining a friendly and approachable demeanour► Processed payments through various methods, including cash, credit/debit cards, and mobile payments, adhering to company policies and procedures

Delphi, Greece

► Welcomed clients and guests in a professional and courteous manner, ensuring a positive customer experience from the start.► Demonstrated proficiency in handling incoming calls and effectively managing the appointment calendar, with a focus on providing optimal service to clients and guests.► Conducted research on the improvement of the hotel rooms, leveraging insights to drive ongoing improvement and enhance the customer experience.

Bachelor'S Degree, Computer/Information Technology Administration And Management, Gpa 3.14

Activities and Societies:  Governing Body, "Event Coordinator", of the Management Information Systems Society (MIS)  Debate Club  MUN.

Courses In Hospitality Management, Hospitality Administration/Management

Activities and Societies: lucozade football league, MMUGaming societyEvery two weeks, special training at the kitchen of the University.