Mohammad Al-Kudwah Email & Phone Number

Saudi Arabia

• Developing and implementing initiatives to foster a positive and inclusive workplace culture by working with individuals’ mindsets• Building retention programs that will reduce turnover ratios, such as Up-skilling, Upward Career Paths, Job Rotations, and In-House Coaching• Training and mentoring managers to become leaders and nurture their skills to become mentors for their respective team members• Identifying and challenging negative thought patterns and beliefs to promote positive behavioral changes• Working on Employer Branding through internal communication, employee experience, mentorship programs, and CSR opportunities• Using the correct communication frequencies to align employees with rebranded strategies and objectives that are easy to understand and grasp, as well as creating an emotional connection between the employees and the brand• Focusing on Customer Experience development while maintaining a well-structured approach toward data management and marketing intelligence

Riyadh

Riyadh, Riyadh, Saudi Arabia

• Restructured the marketing department. Created and managed a focused marketing campaign, which resulted in a 140% increase in average monthly income• Successfully rebranded the clinic, which resulted in a 40% increase in new patients• Worked closely with customer-facing employees and aligned them with the objectives of the clinic, creating a more cohesive team

Al-Riyadh Governorate, Saudi Arabia

• Implemented a data warehouse and business intelligence solution that allowed for faster growth and more efficient data analysis and reporting• Utilized market intelligence and customer feedback to identify and pursue new business opportunities• Launched the Fannan program, as the primary artist provider for the second “Winter in Tantora” festival

Riyadh, Saudi Arabia

• Worked on the facelift of the Tiguan model with the production team at Volkswagen AG Headquarters• Successfully launched the new Tiguan model and managed a 100% sale ratio of the first batch

Riyadh, Saudi Arabia

• Overachieved the satisfaction target of 2016 within 6 months• Trained customer service agents on customer service best practices, resulting in a 160% improvement in customer support quality and reduced complaints by 90%• Analyzed customer data and developed insights that influenced product development and sales strategies

➢ Supporting Executive Managers with their daily operations➢ Handling the administration department for the Foundation➢ Developed a platform to evaluate all incoming proposals and projects

• Analyzed customer data to uncover opportunities for up-selling and cross-selling products and services• Developed and maintained an up-to-date knowledge center of the company’s products and services• Launched 80% of the annual campaigns• Managed and launched the revamped Centurion website• Worked closely with the marketing department in the establishment and execution of the World Luxury Expo• Provided support and analysis on the Titanium product development and launch

Reprocessed the registration workflow to meet the deadline of registering all students before the semester start.Provided support to students facing difficulties in registering for courses and directed them towards the proper approval processes. Consulting students on the most appropriate study plan to achieve higher GPAs.

Amman, Jordan (Coop Training)

• Customer service• Data sorting and data entry• Sales department• Mail sorting• Packaging

Riyadh, Saudi Arabia

• Reconciling accounts• Establishing balance sheets for the incoming and outgoing cash• Relocated for one month to the development department

Validated received student applications.Prepared documents for Orientation Day for new students.

Riyadh, Saudi Arabia

Summer training program.

Riyadh, Saudi Arabia

Dispatched work orders to the right departments.

Riyadh, Saudi Arabia

Summer training program.