Powur Enterprise Pro Software as a Service (SaaS) Consultant specializing in nationwide Solar EPC recruiting and SMB roofing + solar sales enablement

Integrity. Service. Excellence.

Idaho Food Bank- Volunteer Services

Expertly performed new and recurring business account service, sales and support functions to nationwide organizations, businesses & multinational corporations alike.Began by converting historic B2B consumer transactions into mutually rewarding relationship customers/clients & leading hardware tech innovation partners moving forward. Assisted in the creation, identification & design of information technology systems/infrastructure platforms to help optimize or eliminate weaknesses while leveraging the organizational strengths for a direct return on investment to HP, customers and stakeholders. Became senior account manager for Small Business Direct's tier I account base including Fortune 100 companies in B2B growth exceeding previous organizational standards in consumer product printing system and PC sales achieving 156% to goal over (1M) in Q3 2014. Began first year with HP executing the first successful outbound campaign in the organizations history creating over $300K in new business adding exponential growth and diversity by highlighting the benefit of web vs. account management conversion. Promoted to Account Manager and successfully broke previous employee quarterly account management goals. Transitioned historically single purchase clients into exponentially driven and appreciated loyal large-volume consumers/partners in both printing & PC solution systems. Became a catalyst for both innovative change and waste reduction. Helped nationwide supply hub in Memphis to eliminate over 50% of package and palatalized printing product waste per quarterly order by identifying discrepancy in supply accounting database. Significantly helped drive home and to work "The New Style of IT"​ while consistently "Making It Matter."

Lead sales agent to trainer then store manager under owner servicing sales & support for residential & small business satellite; security, phone, internet and mobility products. Tailored tech solutions as lead sales agent/trainer then store manager after assisting owner to establish new business presence. Consistently increased company sales growth through leadership, training, personal sales and supervision successes. Personally exceeded sales benchmark creating a new baseline goal metric by 40% in Q2. Helped create new jobs locally while leading on-site call center and retail management activities.

Worked to transition one of T-Mobile's most successful and outstanding call centers from a traditional focus of strictly service, to include Sales! Successfully increased the pilot retention group's ROI during Springfield, MO. site-wide pilot program(s) then implementation in Q1-Q3 of 2010. Exceeded both retention and sales benchmarks in first year with the lead call center to pilot the national service-to-sales transition. Helped introduce new company innovations to market while phasing out traditional industry status quo/barriers. Identified and helped communicate existing system deficiencies before T-Mobile's new multi-platform software infrastructure/platform integration was streamlined in 2011.*Customer Service Representatives resolve a variety of customer inquires such as technical and billing questions for T-Mobile customers and third party partners. They resolve billing, product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution. This position requires strong interpersonal skills, excellence in courtesy and concern, in addition to one call resolution, to create world class customer experiences. Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.*Provides customer satisfaction through effective and timely resolution of a variety of customer inquiries.*Builds customer loyalty through timely and effective one call resolution. Increases revenue through the execution of various sales initiatives.*Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service. *Meets department productivity and quality standards.

2A773 / 15G - AFSC/MOSA 7-level (2A773) Aircraft Structural Maintenance Craftsman Supervisor must possess knowledge of: aircraft construction features; identification and characteristics of aerospace materials; repair of metal, tubing, plastic, fiberglass, bonded honeycomb, and composite structural components; shop drawing and sheetmetal layout techniques; shop mathematics; corrosion identification, removal, repair, and prevention; cleaning metals, application of protective coatings, low observable materials, and markings; proper use, mixing, and storage of acids, solvents, alcohol, caustics, primers, and paints; proper handling and disposal of hazardous waste and materials complying will all state/federal & foreign OSHA requirements. Army (15G) The aircraft structural repairer is primarily responsible for supervising and performing maintenance on aircraft structures. With hundreds of Army missions depending on airplanes and helicopters, they must ensure that all of them are safe and ready to fly. • Repair/replace aircraft structural components according to drawings, blueprints, directives, technical manuals and safety procedures• Fabricate structural parts using metal-forming techniques and fiberglass materials• Make repairs to transparent plastic windows and enclosures• Balance fixed-wing aircraft controls and apply primers/paints on aircraft surfaces• Maintain facilities for storage of flammable/hazardous materials

Telemarketing/outbound sales for primarily residential home phone inter/intrastate service nationwide. Successfully exceeded sales quotas for the complete tenure with MCI after H.S. graduation and prior to active duty, ready reserve USAF enlistment.