Alla Din Khan Email and Phone Number

Assign all work assignment, commit the team to the work, manage the quality of the work and drive the people management activities within the teamHandling inbound and outbound calls and coordinate with customerWork with department manager to plan and manage department activitiesEffectively managing the workload and addressing any issue and risk to operation managerAssign tasks to operations team based on individual employee talentsMonitor operation team activities and motivate team for positive resultsCoordinate with sales and update them for their submitted order through mails and callsSubmit all Hunting/Farming orders in CP Portal, Follow up with processing team and update in CRM accordinglyHandle escalated customer calls and complaints and escalate/resolve with concern care team Accomplish Operation manager tasks within agreed timeChecking quality of the each application before creating ORD and return to sales if requiredManage team performance and responsible for the overall team activitiesReporting High management and coordinate for effective team resultsLeads and direct the workforce in problem identification, problem solving and implementing continuous improvement measuresVerifying and checking the customer record in Etisalat system  Update remarks in CRM as well as send email to concerns Kams

Worked as field verification officers to make sure every sales order is clear and not a fraud and fake caseVisiting customers offices and verifying orders with signatoryChecking scope/eligibility of the customers for given ordersChecking record of the customer COCP & CEP in Etisalat system and make sure customer is clean and paying bill on time  Verifying application/orders and make sure order is not fraud/fakeQuestioning customers regarding given order and checking staff’s official record and company bank statementChecking status of trade license on official website “DED” and rejecting orders and highlighting to operation manager if any discrepancy foundVerifying tenancy contract on official website in order to protect customer from fraud cases Double/Surprise visits at customer office if customer found suspectedSchedule meetings with customers and checking original COCP documentsVerifying MOL list/tenancy contract/last 3 months bank statementSchedule meetings with team and aware them from fraud and fake casesApproved clean orders and forward to back office team to proceed in systemChecking all original documents of the signatory(CEP) and make sure signatory is available on TLChecking previous record of the customer in Etisalat(All active/ceased lines under PID)Rejecting orders if fraud case found and escalate to high managementArranging meetings with customers for their pending cases and resolving within agreed time

• Release job numbers and make SRV’s through Oracle• Prepare the raw material and packaging material calculation for the production order• Raw and packaging material issue to production and return to store• Production reports and packaging reports making through the system• Finished goods issue to store through the Oracle• Time keeping and prepare the production relative paper• Prepare the manual production Qty and packaging Qty from the store• Make the move order transaction through the Oracle (Raw materials and packaging materials)• Make the material return transaction to store through the Oracle• Production reports and packaging reports posting to WIP through Oracle( material transaction)• Prepare the monthly production reports & machine operation hours• Every month properly check out the store quantity and production quantity• Clear Wip, raw material and packaging items at the end of the month• Make the promotion reports and post through Oracle• Receive finish goods for promotion reports through Oracle.