• Received permanent managing position after the probation period;• Led a unit of 8 people (setting tasks and goals, performance monitoring, training, motivation, coordination unit's work with other departments);• To achieve seamless shopping experience and increase employee’s business involvement proposed, developed and implemented a new operational tool for evaluating customer experience in the store;• To improve shopping experience conditions worked with various tools to review customer’s needs;• To get new commercial opportunities participated in the creation of Customer Journey Map (CJM);

• Managed the "Deal Factory" - 8 operational departments (3 of them distant), more than 100 subordinates (recruitment, rotation, motivation, tracking indicators, coordination of work, improvement of interactions between departments);• Provided support for the company's strategic goals with operational activities (the company planned to occupy a niche of high-quality special offers);• Developed a plan to optimize business processes as well as simplify deal processing in Sales Force system in order to optimize working time;• To reduce the workload of customer service, identified a new direction of writing texts for the editorial department;• Played a leading role in the integration process (the purchase of Groupon Russia by the Runet Foundation in 2016), prepared data transferring, ensured compliance with deadlines, identified potential problems, resolved conflict situations;• Participated in the conference as a speaker (presentation topic "Complaints as a gift – customer complaints as a driving mechanism for changes in the company");

• To achieve the company's business goals, determined the direction of development for the Quality assurance department (proposed, submitted and implemented quality standards and categorization of the deals, prepared checklists for each category, implemented checklists into Sales Force, determined KPIs);• Coached QA department - provided professional development of employees through internal training programs;• Aligned QA processes in Russia with company’s international standards;• Contributed to upgrade relations with the partners as a team member (education system for partners to explain the long-term business strategy of coupon deals);• Identified sources of customer feedback and established regular information acquisition (CSAT questionnaire, support service information, feedback forms, comments system on the site, social networks, web reviews);• Ran and prepared a successful transition of Deal factory to the new CRM system as part of global unification project in 48 Groupon countries (independently studied the process, prepared training materials, conducted staff trainings, supervised the test run, fixed bugs, monitored the performance);• To ensure compliance with Russian legislation’s requirements, engaged third-party experts;

• Supporting company’s activities by providing administrative support in different areas including phone calls, inbox/outbox correspondence;• managing 1 receptionist;• Travel and logistics support;• Stationary suppliers and snack ordering; • Conference rooms and driver’s work coordination; • Driving new projects: clean desk policy, administrative effectiveness;