Alla Kovtunenko Email & Phone Number

Tel Aviv District, Israel

Petaẖ Tiqwa, Central, Israel

• Reviewing and analyzing operational business and technical requirements • Usability testing (UX)• Create, validate and execute test plans during UAT and production• Manage risks, finding solution, working together with QA team, Product, R&D• Automate processes for better work efficiency• Implemented testing process improvement, that positively affected product release timeline/ quality

Israel

• Create, validate and execute test plans during UAT production• Manage risks, finding solution working together with QA team, Product, R&D.

Petaẖ Tiqwa, Central, Israel

Petaẖ Tiqwa, Central, Israel

Petah Tikva Area, Israel

• Analyze and cross examine clients' information through KYC/AML procedures.Conduct a deep analysis of personal details and documents provided by the customers.• Verifying customer documents, making sure all the information and documents provided were accurate, analyzing connections and reporting fraudulent accounts to the risk department• Make sure the applicants do not represent any risk to the business and all the details are acceptable

Israel/ Ukraine

As a Project Manager at an Israeli-Ukrainian outstaff company, I played a pivotal role in orchestrating and enhancing client and team experiences. My responsibilities included:• Collaborating closely with the Research & Development (R&D) and Design teams • Defining market-specific marketing strategies and identifying new opportunities • Coordinating and providing project management for professional services requests• Establishing and nurturing productive communication channels between clients and our internal team• Managing the entire client lifecycle

Tel Aviv Area, Israel

• Manage multiple accounts; develop positive working relationships with all customer touch points• Prepare campaign insights reporting, including analysis and research• Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA• Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed• Provide input on new processes and workflows as needed• Analyzing website activity• Work closely with Finance on billing set up and invoicing

Tel Aviv Area, Israel

Quality Assurance and Logistic Agent• Analysis and surveillance of calls, emails, and chats for the sales department and Customer Service.• Creation and development of financial, sales performance and system reports.• Analysis and inquiry of customer complaints and chargebacks through Jira Atlassian Software• QA the software and data used by the company, reporting to Research and Development• Managing multiple projects and tasks

Israel

• Optimizing & Managing campaigns to create maximum revenues and meet client's expectations.• Building and maintaining relationships with direct publisher/app developers and media companies• Daily working on performance campaigns for Mobile Apps and Mobile web, Desktop.

Ukraine

Work with university on onboarding international students. • Office management (Inventory, Handling office, internal control on files and other office records)• Visa assistance (Students support with visa procedure; communicate with visa departments)• Handling communications and documents flow with universities • Online Support (consulting via websites and social media requests)• Students accommodation arrangement( rent assistance depending on the budget)

Ukraine

• Analysis of customer research, current market conditions and competitor information.• Develop and implement marketing plans and projects for new and existing products.• Manage the productivity of the market plan to increase sales.• Promoting the services and products of the company

Ukraine

• Conduct requirement for existing and future customers.• Monitor and reviewing customer’s activities and results.• Held the job of account assistant during the absence of concerned officials.• Attending to all customer inquiries/complaints.• Worked with company’s web-site.• Customers support.

Engineer'S Degree

Education record