• Lead and manage team of eight front of house staff.• Developed strong network between front of house, brewers, logistics team and sales team to enhance overall operations and boost sales performance. • Drove sales growth by implementing strategic initiatives across multiple channels including beer sales, merchandise, food and events. • Enhanced the brand experience by educating staff and patrons on Old Flame’s rich history and the intricacies of the brewing process.

Leading each shift to ensure smooth running of bar. Greeting customers, ensuring stocks are maintained, preparing and serving drinks as required, closing till and cash counting at start/end of shift. Providing managerial support for tap room manager and responding to queries in the managers absence.

Greeting and serving customers, providing beer eduction and providing a positive brand experience for all customers.

Project Manager and Team Leader for Pre-Development Applications • Led and supervised four multi-disciplinary teams of 25 employees, processing 15,000-20,000 new connections annually to the water and sewerage services network throughout Scotland. • Ensured compliance with regulatory KPIs through effective team performance management. Implemented business changes for increased efficiencies. Handled final sign off for developer’s Reasonable Cost Contributions <£50,000 (~$85,000). Resolved customer complaints and escalations. Provided weekly progress updates to senior management. • Was appointed as Subject Matter Expert and played a key role in designing, testing, and implementing the department's customer relationship management system. The £10M (≈$17M) project was completed on time and within budget.• Achieved a consecutive two-year “no-backlog” streak within the logging team, guaranteeing all customer applications were processed within 24 hours of submission.

Completed 4x six-month placements across various departments, gaining a comprehensive knowledge of the organization and industry, whilst building a strong professional network. - Intelligent Control Centre (ICC)• Led a team of three in the design and implementation of a streamlined process for reviewing, updating and creating 93 SOPs for the ICC. Resulted in Scottish Water’s first ISO 9001 certification. No amendments were required by the ISO auditors. - SW Horizons• Managed multiple water and drainage impact assessments and flow/pressure tests simultaneously, successfully delivering 27 concurrent projects and generating >£40,000 (~$70,000) in revenue- Development Operations• Ran recruitment drive for Business Admin Modern Apprentice. Revised handover process between two inter-department teams by identifying over 180 unassigned cases, designing and implementing a new system which enabled improved and expedited turnarounds; this adoption ensured the team’s cases adhered to the 15-day SLA.- Flooding Team• Conducted cost-benefit analysis on all national cases of internal & external sewer flooding, providing key insights for future flooding projects in the upcoming regulatory period.

Offshore Hydrographic Data Processor and Surveyor • Executed offshore hydrographic surveys in Europe and West Africa, accurately positioning and mapping subsea structures such as oil pipelines, wind turbines and power cables under challenging conditions. • Conducted real-time analysis and processed data on time to ensure project progress. Proactively identified potential issues and implemented timely solutions to avoid costly delays. • Maintained an intense work schedule of consecutive 12-hour shifts, 7 days a week for 4-8 week rotations.