Allan Cortez Email & Phone Number

Wellington, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Campbells Bay, Auckland, New Zealand

Auckland, New Zealand

Responsible for making outbound calls to secure appointments for the Company Director or Associates as required. Interacts with outside parties by phone to make qualified insurance appointments, collect information, or conduct follow up calls.

Ncr - National Capital Region, Philippines

Drives continuous process and performance improvement by utilizing industry recognized frameworks and methodologies. Monitors assigned project(s) to completion through timely follow up and coordination with the stakeholders. Works with other department heads and stakeholders to solicit input for changes to the process owned and drives implementation of standard processes through the process improvement team. Provide ongoing guidance to the process improvement team and other process owners in the cross-functional departments. Participates in special projects assigned by the management

Ncr - National Capital Region, Philippines

Ncr - National Capital Region, Philippines

Manage project development from beginning to end as directed by the Process Improvement Manager. Liaise with stakeholders on an on-going basis. Delegate tasks and responsibilities to appropriate personnel. Performs root cause analysis on identified process/performance gaps and provide recommended solutions. Reviews policies & procedures and recommend improvement based on industry’s best practices and client/stakeholder requirements. Works with members of management to develop and implement process improvements. Develops and performs process audits based on client, regulatory and internal requirements and provides corresponding measurement and reporting to management. Documents policies and processes through the use of standardised tools.

Ncr - National Capital Region, Philippines

Monitors, identifies and resolves performance/behavior/attendance issues using prescribed performance management techniques to ensure compliance on verification procedures, maximize productivity and meet service level requirements.

Ncr - National Capital Region, Philippines

Provides front line supervision to Sales Verifiers ensuring compliance on verification procedure. Administers coaching to individual team members, to ensure maximum productivity.

Ncr - National Capital Region, Philippines

Monitors and verifies transactions done by sales representatives, ensuring compliance on quality, client requirements and industry regulations, with the end goal of providing objective developmental feedback to Production Management team members.

Ncr - National Capital Region, Philippines

Monitors transactions done by Customer Care Specialists, ensuring compliance on quality, client requirements and industry regulations, with the end goal of providing objective developmental feedback to Production Management team members.

Ncr - National Capital Region, Philippines

Conducts survey for foreign marketing research firms.