Allan D. Email & Phone Number

Warrington, England, United Kingdom

Working in a small team of Systems Engineers managing the IT Infrastructure function with responsibility for ensuring stability and availability of our IT Infrastructure, which supports key business applications.Playing a key role in the planning, design, implementation and management of new systems and upgrades and supporting a broad range of Infrastructure Technologies. These include HPE Technologies, Pure Storage, VMware and Hyper-V virtualisation, Citrix XenApp, backup solutions and the full Microsoft 365 suite including Hybrid Azure AD, Intune Endpoint Manager and more.

West Malling

Accountable for addressing and championing strategic support and infrastructure to over 22 sites and over 600 users by anticipating and resolving technology issues and requirements. Delivered IT system improvements to desktop issues and infrastructure while ensuring the estate is covered in respect to Disaster Recovery by way of Veeam Backup, Hyper V Replication and a bespoke Cloud Backup solution.

Birkenhead

Led different projects by diagnosing and resolving hardware, software and IT issues for Cashplus employees. Supported end-users over the telephone, remotely, email and face to face for a wide range of internal and external applications.Key Responsibilities: • Orchestrated support to end-users by resolving hardware, software and IT problems. • Reviewed all tickets via ServiceNow; assisting with any issues and provided progress updates to end-users. • Followed documented processes and implemented change control procedures. • Escalated and identified critical issues and supported applications such as Office365, Citrix and VMWare.

Preston, United Kingdom

Provided full Systems Administration and support function to the staff of Jonesco while being the primary point of contact for issues and requests related to IT infrastructure and services. Championed continuous improvements within the department by reacting in a timely, helpful and professional way to technical challenges. Key Responsibilities: • Project managed the administration and maintenance of network, servers and migration of software. • Delivered integration and continued support for users of Epicor 10 while adhering to departmental policies. • Led network and systems improvement projects including the integration of Watchguard Firewalls in multiple sites. • Deployed analytics, helping diagnose desktop, application, networking and infrastructure issues.

Preston, United Kingdom

Delivered end-to-end solutions for a holding company comprising of 4 companies and over 500 sites. Effectively led a team of 6, whilst continually developing the company's IT Service Desk function, ensuring availability to the Service Desk for call escalation and providing technical solutions.Key Responsibilities: • Oversaw the delivery and administration of maintenance and technical support. • Provided oversight, direction and responsible for training and supervising new staff. • Delivered time-sensitive support to clients/customers often working to tight deadlines (SLA) and schedules. • Supported a culture of continuous improvement by championing IT infrastructure services.

Abigdon

Responsible for the support function of approx. 200 users, managing and conducting project work to ensure the continued development of the current IT Infrastructure.