Allan Griffith Email and Phone Number

Manage 5-7 BDC team members* Develop and implement a solid follow-up process and document success rate* Multi-task to manage phone and internet traffic for 2 automotive franchises* Manage assignment of leads to the appropriate team members to optimize results* Train, coach and evaluate team members on phone and internet communications and sales skills* Coordinate compensation activities for team members* Generate leads and referrals through prospecting, cold calling, and networking* Collaborate with sales managers to establish team goals and referral goals for BDC* Track all incoming and outgoing calls and results daily

Coordinated with sub-prime credit lenders and lead providers to establish a constant flow of sales opportunities specifically to the sub-prime market.* Established excellent rapport with auto lenders via telephone and email to increase profit throughout the organization.* Analyzed programs in order to successfully match customer profiles with appropriate lenders.* Created a solid customer base for myself and the organization to increase repeat and referral business.* Assisted in the training and guidance of sales personnel on sub-prime transactions.* Increased store sales volume by 20-30% consistently in a 100+ unit store.* Represented company on various occasions at regional sales meetings.* Opened new markets to increase store volume. * Successfully managed and operated one of several satellite stores from August 2005 to November 2005. * Created the foundation for the "now" Internet Department.

Assisted in general customer service while satisfying customers' needs.* Resolved all customer complaints. * Managed up to ten sales associates in the absence of Manager.* Consistently exceeded daily and monthly sales quotes.