Chief Operating Officer
CurrentAs a Chief Operating Officer of WelcoMe, my role comprises a wide range of tasks and responsibilities. Here are some of my main duties:Orchestrating overall planning, coordination, and execution of the company operations and strategic focus.Leading the delivery of product development, enterprise sales, and contract delivery.Managing the customer success elements, ensuring high customer satisfaction.Additionally, I have taken the lead on several pivotal initiatives including:Implementing QMS in line with ISO270001Managing our data security and risk managementDelivering our Enterprise sales strategyLeading contract preparation and negotiationsOverseeing day-to-day operationsIdentifying new market opportunitiesManaging financial reporting and governanceManaging the development pipeline cycle and customer relationship management and support.