With over 15 years of experience in civil engineering and operations management, I am a seasoned and versatile leader who can handle complex and dynamic challenges. I have a proven track record of delivering high-quality products, services, and solutions that meet the needs and expectations of diverse customers and stakeholders.As the Chief Operating Officer of WelcoMe, I oversee the planning, coordination, and execution of the company's operations and strategic focus. I lead the delivery of product development, enterprise sales, and contract delivery, and manage the customer success elements, ensuring high customer satisfaction. I also implement QMS in line with ISO270001, manage data security and risk management, and identify new market opportunities. My mission is to create and foster an inclusive culture that values and respects everyone, and to provide a platform that empowers disabled customers to get the best customer service they deserve.