Outbound cold calling sales, specialized in intervention, retention and winback customers.

Handle Appointment and HubSpot for Account management

Complete task provide by the client such as Data Gathering, Appointment Setter, Responding to Emails on behalf of the client.Deal with Hiring New Employees by checking eligibility and requirements.

Help desk for Outsource Sites Agent and Store Staff for dispute and escalations process and procedures.

Supporting multiple LOB for Telstra Consumer and Business Partners and in-house agents. Trainer - Conduct and train agents for new update and process of the company.Accept Escalations and provide satisfactory resolution for customers and the business. Doing Call Calibration and provide feedbackStats analysis to achieve metrics Providing one on one coaching to agents.Assigned to different sites and project that involves new approach for sales to cater and increase customer satisfaction for the service offered.Event Coordinator- As a part of the companies Event coordinating team that handles company calendar of events. Experience in procurement and program flow. Handles 3rd party vendors that caters the event.

Customer Service Level 2 assist Small business and Consumer customer for billing dispute. handle service upgrade or additional lines and services offered.Live Chat- pioneered live chat support for small business customers

Assisting Consumer account for Telstra Australia for general billing and sales.SME pull out- to support new hires in enhancing their skills and product knowledge.Project Support- being sent to other sites to assist and train agent to be upskill to a new task that they will be transferred to.