Completion of QC on all KYC for all clients within our business line. Approval of PEP declassification requests and CDD alternative requests where appropriate. Completion of monthly metrics showing an overview of new & existing clients where either new accounts were opened or general refreshed of KYC documentation.

Working as part of the On-Boarding team carry out due diligence on all new clients. Taking over as Team Leader and organising work load and act as point of contact for a team of 5 analysts.

Acting as a liaison between the CDD team and the Relationship managers. Outlining any requirements made by the CDD for new clients before accounts are processed

Working on a KYC remediation project ensuring all documents for accounts are up to the regulatory requirements. Working on a variety of entities including Financial Institutions, Small corporates, large corporates and listed entities. Applying either simplified due diligence or enhanced due diligence if appropriate.

Working on Remediation projects. Linkling funds to the correct Fund managers ensuring KYC is in place for the Fund Managers.

Working on the remediation projects for Correpondent Banks and resolving Paper Group Introductory Certificates sent to other areas within Standard Chartered. Ensuring all kyc is up to date for the Correspondent banks including the completion of Pep forms and Adverse Media documents

Looking into the kyc for different types of clients including spv's, corporate accounts, syndicated loans and trade finance

Working as part of a small team on KYC remediation project. I had to ensure the Kyc was in place for all accounts the bank held.Working on corporate accounts, individual accounts and mainly Financial Institutions.

Working in the on-boarding team analyzing new corporate accounts applications. Ensuring the accounts would not cause a potential risk to the bank in terms of monetary or reputational risk by following internal policy, AML requirements and FSA RegulationsAccredited to undertake technical sign off of files completed by team members.Training colleagues to ensure they are able to complete files to s high standard.Liaising with clients to ensure their expectations are exceeded by opening accounts efficiently and accurately

Acting as the first point of contact for the clients who are not receiving adequate assistance from their financial services provider.Providing excellent customer service to both client and team members.

Maintaining customers and internal accounts ensuring no fraudulent activity occurred on accounts.Pro-actively spotting sales opportunities ensuring the customers financial needs are met

Assisting and advising clients paying off their credit card bills that have fallen into arrears.Using excellent customer service skills to set up a repayment plan acceptable to both client and bank.

Assisting customers upon arrival at the warehouse ensuring their queries and requests are met.

Resolving queries and financial errors that occurred within the clearing system ensuring there was no financial loss to the client.