Operation Associate
Current- Assisting the Operations Team with running the day to day operations, making sure things run smoothly on the day, every day, just like Swiss clockwork,- Troubleshooting and solving problems big and small, as they arise, in the most efficient way, taking into account cost and making sure guests are happy and receiving a great service,- Connecting with guests before, during and after their stay, providing great customer service in person, over the phone and e-mail,- Take full responsibility to keep providing an amazing guest experience, with excellent attention to detail and a personal touch,- Quality controlling the guest experience and promptly addressing any issues raised during or after their stay, without the need for direction,- Scheduling laundry, cleaning services, linen and check-ins for our various homes, for each day,- Liaising with our cleaners, greeters and handymen to make sure they are available to cover the tasks assigned and making sure their other commitments are accounted for,- Having the opportunity, to contribute ideas on how to improve our processes and the tools we use, to keep getting better at everything we do.
