A Partner Technical Advisor (PTA) is a role at Microsoft that focuses on building and maintaining technical relationships with Microsoft's partners. PTAs work closely with the partner ecosystem to drive adoption and usage of Microsoft technologies, and to ensure that partners have the technical resources and support they need to succeed in their businesses.The job description of a Partner Technical Advisor typically includes:Developing and maintaining technical relationships with Microsoft partnersCollaborating with partners to identify opportunities for adoption and usage of Microsoft technologiesProviding technical guidance and support to partners on Microsoft products and servicesHelping partners develop technical capabilities and expertise to drive their businessesAssisting partners with technical pre-sales activities, including product demonstrations and proof of conceptsEngaging with Microsoft product teams to stay up-to-date on new technologies and featuresParticipating in partner and industry events to promote Microsoft technologies and capabilitiesProviding feedback to Microsoft product teams on partner needs and challenges.Overall, the Partner Technical Advisor role is focused on driving partner success through technical expertise, collaboration, and support.

As an Azure Support Engineer at Microsoft, my main role is to provide technical support to customers and partners using Azure cloud services. This includes working closely with Azure engineering teams to troubleshoot and resolve complex technical issues, as well as identifying opportunities for improvement to help customers optimize their use of Azure.To excel in this position, I have a wide range of technical and non-technical skills. I possess in-depth knowledge of Azure cloud services, including compute, storage, networking, and security, and have experience in resolving complex technical issues related to these services. I have also provided technical support to enterprise customers, enabling me to work under pressure and meet SLAs.Furthermore, I am knowledgeable in cloud computing concepts such as virtualization, networking, and identity management. I also have experience with scripting and automation using PowerShell, Python, or similar languages, which allows me to communicate technical concepts to non-technical audiences and collaborate effectively with cross-functional teams, including Azure engineering teams, to resolve customer issues.Apart from technical skills, I have a customer-focused mindset, with the ability to identify opportunities for customers to optimize their use of Azure services and provide guidance on best practices. I possess strong problem-solving skills and a passion for continuous learning and professional development, which keeps me updated with the latest Azure technologies and industry trends. Additionally, I can work independently and in a team environment, with a sense of accountability and a focus on achieving shared goals. Lastly, I am adaptable and can work in a fast-paced, dynamic environment where priorities and requirements can change quickly.

I am a Microsoft Technology Associate (MTA 98-366) certified professional in Networking Fundamentals. I obtained this certification as a pre-requisite for the Microsoft Software and Systems Academy (MSSA), an 18-week technical boot camp developed by Microsoft to prepare transitioning service members for professional opportunities at Microsoft and their Enterprise Partners.During the MSSA program, I focused on building a strong foundation for Server and Cloud Administration, with a particular emphasis on Virtualization and High Availability Infrastructures. I actively learned how to deploy servers and their services into both Private and Public Cloud infrastructures, creating access control, information security, and robust failover and business continuity support. I also utilized Hyper-V to create virtual labs to install, configure, and manage clusters of Windows Server 2016 systems and the services they provide.Overall, my MTA certification and MSSA training have equipped me with the technical knowledge and skills to succeed in Server and Cloud Administration roles. I am excited to leverage this knowledge and experience to pursue opportunities with Microsoft and their Enterprise Partners.

As an HR professional, I delivered high-level human resources services to 300+ employees, ensuring the goals of the company were met. Leading a team of HR professionals, I drove and supported the people strategy and initiatives across HQ and three companies. In this role, I acted as an advisor and partner to managers to grow, engage and retain talent across all the companies and programmatic divisions. My responsibilities included implementing and coordinating processes, policies, and programs regarding organization development, onboarding, talent development, retention, training, employee benefits strategy, legal and ethical compliance, and employee relations.• Efficiently managed, coordinated, and processed employee relations issues, including investigations, as needed, for headquarters.• Implemented and executed new HR systems and processes, resulting in a 40% increase in efficiency.• Led the HR team in achieving a 95% success rate on their yearly inspection, 25% above previous years.• Provided analysis, reporting, and regularly monitored, measured, and acted upon HR analytics using Windows Excel, Access, and PowerPoint.• Demonstrated the ability to manage numerous tasks simultaneously.• Designed an Access database to efficiently track and report deficient requirements from the companies.• Ensured organizational compliance with all existing human resource-related laws and reporting requirements, employee handbooks, forms, and policies as required.

As a team leader within a specific department, I provided leadership to 7-10 employees to ensure efficient completion of assigned objectives. I supported the supervisor in monitoring associate performance and managing work quality. I also assisted the supervisor in communicating company policies and procedures among team members and ensuring adherence to stated policies.In my role, I coordinated with other team leaders within the department to ensure consistency in the execution of all policies and guidelines. I facilitated team meetings and encouraged an open-door system as a means of resolving issues.My team members have praised me for my knowledge and assistance, which played a crucial role in their successful transition. I also successfully assisted and mentored six employees in their career transition process, ensuring they had a solid career transition plan for maximum success.During the Army Warrior Games, I mentored a soldier, resulting in their fifth-place finish in the event. Additionally, I conducted several presentations on communication to improve communication skills with team members and supervisors.As a self-directed individual, I capitalize on my knowledge and enforcement of regulations to work with minimal supervision. My experience and leadership skills make me a valuable asset to any organization, including Microsoft, where I am excited to apply my expertise in a civilian capacity.

As a Training Manager, I design, implement, and monitor training programs for a 400-employee organization. I oversee technical training, evaluate the company's needs, and design programs accordingly. I conduct evaluations, provide feedback, leadership development education, and logistical support, and manage costs.I achieved a 90% program success rate, 20% above the standard, by regularly evaluating the program's effectiveness and adjusting it as needed. I managed performance metrics and evaluated training effectiveness for three companies. I provided guidance, coaching, mentoring, and support to improve employee performance, utilized software to create engaging training programs, and developed high-quality training materials.I delivered workshops, training courses, plans, guides, and materials that supported cross-functional teams, analyzed program performance, and presented strategic recommendations. I reviewed call trends, identified training needs, and enhanced the end-to-end experience. I improved untrained employees' competence with corrective training.As a Training Manager, I ensure employees have the necessary skills and knowledge to perform their jobs effectively and efficiently, work with other managers to identify training needs and develop strategies, and monitor program effectiveness to provide the best possible training.

As an Assistant Operations Manager with experience overseeing Operational Requirements sent from Corporate office to three companies of approximately 200 employees each and their families, I have a proven track record of ensuring organizations run efficiently and provide a service level that meets, and exceeds, the expectations and needs of customers and clients.In my role, I have managed and maintained 100% accountability of organizational property and equipment valued at over $10 Million. I also have experience in developing equipment maintenance schedules and recommending the replacement of machines, as well as directing quality control and management systems. Additionally, I have planned and implemented changes to equipment, production systems and methods of work.My expertise in operations management has been developed through a successful career, and I bring a strong focus on results and a commitment to excellence to every project I work on. My ability to effectively manage complex operations while keeping customer satisfaction at the forefront has resulted in consistent success throughout my career. I am excited to bring my skills and experience to a new challenge and make a positive impact on your organization.

As a Retention Counselor and Career Advisor, I provided career guidance and support to 417 employees. Reporting directly to the Senior Advisor, Manager, and Technical support teams, my primary goal was to ensure customer satisfaction and meet their needs through effective communication and guidance.In my role as Assistant Operations Manager, I was responsible for maintaining and increasing support goals and operational efficiency by providing leadership, management, and vision. I accomplished this through a constructive and energetic management style, guided by the company's objectives.Some of my key accomplishments in this role include:Successfully handling organizational compliance with all existing regulations and reporting requirements, employee handbooks, forms, and policies as required.Driving the department to achieve and surpass assigned mission by 150%.Providing day-to-day leadership and management to the member support team that mirrors the adopted mission and core values of the company.Developing four junior retention managers and measuring individual and group results, the overall effectiveness of all processes with a 100% success rate.Providing timely, accurate, and customer satisfaction reports and presentations.Attracting, recruiting, and retaining required staff members while providing mentoring as a cornerstone to the leadership development program.Developing retention awards and incentive programs for the companies, resulting in proper recognition for successful subordinate units.Conducting presentations to senior management, mid-level, and junior managers to ensure the success of the assigned mission.My ability to provide effective career guidance and support, along with my leadership and management skills, make me a valuable asset to any organization.

As a Security Manager reporting to the Chief Operating Officer, I was responsible for overseeing the security and safety activities of a team of employees and contractors. Upholding the principles of the U.S Army, I maintained a professional demeanor when dealing with all stakeholders and ensured a high level of confidentiality at all times. My key responsibilities included the development, implementation, and management of all Force Protection plans, programs, and systems. I monitored program effectiveness, implemented policies, procedures, and standards to ensure completeness and compliance with Government Statutes and Department of Defense and Army requirements. I also managed and reported on all force protection technology.• Collaborated with critical stakeholders to establish best practices and process definitions for training, ensuring consistency across departments and roles for tenants exceeding 13,000• Acted as the primary liaison to develop the most impactful training opportunities• Supervised and managed contracted personnel, including hiring, workload management, assigning tasks, training, performance monitoring, and evaluation• Applied appropriate interventions to prevent or resolve crisis situations, and assessed situations with a focus on risk prevention• Established and maintained productive relationships with local, state, and federal law enforcement agencies• Developed and administered the organization's security programs to guard against theft, vandalism, violence, or other threats against the organization or its employees• Conducted safety inspections to identify and address potential unsafe working conditions, and ordered corrective action where needed.My skills in managing and reporting on security programs, supervising personnel, and ensuring compliance with relevant regulations make me an asset to any organization seeking a Security Manager who can maintain a high level of professionalism and confidentiality at all times.

As a Recruiting Manager for the Army and Army Reserves, I was responsible for using basic and advanced recruiting management systems to determine eligibility and process qualified applicants to enlist. Throughout the recruiting process, I prepared files and waivers, met all recruiting objectives, conducted Army interviews, and counseled applicants on the Army's advantages and enlistment programs and options. Additionally, I implemented and performed Army and Army Reserves hiring awareness programs throughout the assigned area of responsibility and maintained a network of influencers to include parents, high schools, colleges, and community officials to implement and conduct a variety of Army awareness programs.Some of my notable achievements in this role include being nominated for the Glen E. Morrell Award for recruiting excellence and being selected over five senior recruiters for the position of Assistant Station Commander. I also maintained a 2.2 enlistment rate, 2% above command standards, which performed better than 88% of my peers, and was awarded the Recruiting Ring of Excellence. Furthermore, I ranked in the top 5% out of 180 recruiters in the company for FY 2008.As a manager, I developed and maintained strong working relationships with company leaders, vendors, community officials, and other team members. I mentored other recruiters on effective recruitment techniques and strategies and sourced and screened qualified candidates using internet job boards, employee referrals, search engines, and web resume mining techniques. Finally, I stayed apprised of trends and innovative recruitment techniques and suggested changes to improve current practices while fostering relationships with diverse professional organizations and individuals in the community to increase the diversity of the candidate pool.