Allan Robinson Email & Phone Number

Gold Coast, Queensland, Australia

• Respond to customer queries in a timely and accurate way via email or live chat• Manage all aspects of the Hotel and Activities booking process and help customers make the best possible travel arrangements• Resolve customer issues relating to Hotel and Activity bookings or airfare issues to ensure the customer receives an unforgettable travel experience• Identify customer needs and guide users through specific product features and platform functionalities• Escalate unresolved queries to the next level of support and follow up with customers to ensure their technical issues are resolved

Australia

Checking Guest-in and out in a professional manner, taking reservations - individual and groups, either via email or Telephonically. Monitor all Guest reviews. Training of New staff members - Going through all procedures and online TrainingNight Auditor - Collaborate all figures from the Hotel, Restaurant and Pokies - and send them off the correct departments.

Cape Town Area, South Africa

Support Booking.com BV’s values and Formulas Promote the Booking.com BV brand name and its online reservation services to hotels, also by visiting hotels located in specific geographic areas of the country Look after the dedicated area that has been assigned to me. Reducing rate parity with the properties and the competitors Continuous communication with top Producers in my areas, and main growth with them on Booking.com Providing hotels with information and advice by mail. Follow up with them where applicable. Plan bi-weekly visits with Partners to asses and grow business. Accompany and train hotels on how to use Booking.com’ s extranet and rates & availability system Support hotels, and introduce new products to them. Check statistics on multiple platforms: Biz report and Tableau. Adapt to the new innovative ways in which Booking.com moves forward

Cape Town Area, Sudafrica

• Booking for 10 paying adults• Handling all forms of communication with CLIENTS telephonically and via e-mail• Full process handling of group enquiries on Opera• Assessing enquiries and reviewing rate and room availability in order to formalize a quotation for the client• Constant communication with relevant parties at hotels and Revenue Management relating to group enquiries• Attend designated hotel marketing meeting to assess what is on the books in groups for the fourth coming months and see where assistance is required from other parties to secure the bookings.• Assist the sales TEAM in sourcing conference and accommodation facilities for their clients• Following up on Quotations with Clients• Ensuring conversion of group enquiries – Negotiating rates and adding USP• Sending off Business Evaluation quotation to designated RMRS Managers to see if further discounted rates can be sent to CLIENTS after viewing all criteria. • Ensure efficient and timeous responses• Assist and train new member of the TEAM to meet Protea and Groups Standard.• Assign all in coming email to agent regarding on the size or level of the quotation.• Ensuring that the agents receive equal amounts of work for a sufficient turnaround time.• Keeping stats on the work designated, according to the distribution list.• Processing reservations• Completed the Marriott Revenue Maximization Workshop (2016)

• Booking for 10 paying adults• Handling all forms of communication with CLIENTS telephonically and via e-mail• Full process handling of group enquiries on Opera• Assessing enquiries and reviewing rate and room availability in order to formalize a quotation for the client• Constant communication with relevant parties at hotels and Revenue Management relating to group enquiries• Attend designated hotel marketing meeting to assess what is on the books in groups for the fourth coming months and see where assistance is required from other parties to secure the bookings.• Assist the sales TEAM in sourcing conference and accommodation facilities for their clients• Following up on Quotations with Clients• Ensuring conversion of group enquiries – Negotiating rates and adding USP• Sending off Business Evaluation quotation to designated RMRS Managers to see if further discounted rates can be sent to CLIENTS after viewing all criteria. • Ensure efficient and timeous responses• Assist and train new member of the TEAM to meet Protea and Groups Standard.• Assign all in coming email to agent regarding on the size or level of the quotation.• Ensuring that the agents receive equal amounts of work for a sufficient turnaround time.• Keeping stats on the work designated, according to the distribution list.• Processing reservations• Completed the Marriott Revenue Maximization Workshop (2016)

• Booking for 10 paying adults• Handling all forms of communication with CLIENTS telephonically and via e-mail• Full process handling of group enquiries on Opera• Assessing enquiries and reviewing rate and room availability in order to formalize a quotation for the client• Constant communication with relevant parties at hotels and Revenue Management relating to group enquiries• Attend designated hotel marketing meeting to assess what is on the books in groups for the fourth coming months and see where assistance is required from other parties to secure the bookings.• Assist the sales TEAM in sourcing conference and accommodation facilities for their clients• Following up on Quotations with Clients• Ensuring conversion of group enquiries – Negotiating rates and adding USP• Sending off Business Evaluation quotation to designated RMRS Managers to see if further discounted rates can be sent to CLIENTS after viewing all criteria. • Ensure efficient and timeous responses• Assist and train new member of the TEAM to meet Protea and Groups Standard.• Assign all in coming email to agent regarding on the size or level of the quotation.• Ensuring that the agents receive equal amounts of work for a sufficient turnaround time.• Keeping stats on the work designated, according to the distribution list.• Processing reservations• Completed the Marriott Revenue Maximization Workshop (2016)

Atlanta, Stati Uniti

R304 Klipheuwel Road. Cape Wine Lands

• GRL side - Professionally Check in and Out Guest. Conducted site inspections of the property, providing informative details. Correctly checked rooms to insure that are at their best standard for guests.• Booking Tours and Restaurant for guest on their request and provided information about the area.• DM- side – Coordinated Stock control and purchase for kitchen supplies. Serve Meals during Dining time. Assist with Conference facilities. Conducted staff handover shifts. Welcome and dismiss over night security. Assist in the Selling of wines.

Cape Town Hotel School, Cape Town

Advanced Diploma, Telecommunications And It Networking

Bachelor'S Degree, Hospitality Administration/Management

Hospitality Management