This is a fast-paced, technical environment that requires attention to detail, troubleshooting skills, and a focus on customer satisfaction.•Captured, instructed, and delivered training sessions to management, account teams, and team members on newly established EDI setup procedures.•Demonstrated a strong customer service orientation, showcasing adaptability in handling numerous go-lives, system migrations, and production issues.•Leveraged technical expertise, analytical prowess, and effective communication through email and conference calls to resolve intricate EDI issues.

This role involved managing a contract with the Mall of America in Minneapolis, MN, and Christmas appearances through promotional efforts, social media engagement, networking, and interviews with major television networks and journals.• Successfully increased year-over-year bookings through promotion and presentation.• Increased picture sales through analysis, creativity, and teamwork.• Mastered the art of providing a positive, memorable experience in a limited time.• Driving business growth through social media, research, cold calling, networking, and strategic marketing.

Applied PL/SQL proficiency to tailor TMS system according to client requirements and adeptly addressed intricate data issues through troubleshooting and resolution.•Performed data analysis to identify the root cause of system issues and contributed to the development of effective resolutions.•Collaborated with business analysts in interpreting data for client storytelling and troubleshooting purposes.

The Reporting team was responsible for the development of both ad-hoc and scheduled reports, utilizing tools such as Microsoft SQL Server Reporting Services and Microsoft Access. Our focus extended to ensuring data integrity, thereby enhancing reporting.•Collaborated with Marketing team by researching and providing requested Request for Proposal (RFP) data.•Engaged with clients and account teams to design tailored, scheduled dashboards for decision-makers and analysts.•Conducted thorough data analysis to support clients in overcoming challenges and effectively communicated findings to clients and management.

•Supported users with software, hardware, and network issues.•Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.•Broke down and evaluated user problems, using test scripts, personal expertise, and questions.•Monitored helpdesk and responded to incoming tickets to address support needs.