My name is Allan Smith and I am the Director of CogsCrm. Having worked for both specialist IT & software companies over the last 25 years supporting a base of over 3000+ different businesses from every sector possible there is nothing I have not yet come across or seen when embraced with technology problems. During this time I recognised that nearly all of the business owners I have spoken too had the same complaints and frustrations and were even unsure about what they were paying for.Business process automation is the use of technology to automate manual, repetitive tasks so that employees can focus on critical tasks. Automating business processes minimises costs, increases efficiency, and streamlines processes from simple to complex.