After being promoted on October 1, 2012 to manage the Office Operations, I continued with the previous tasks I was managing and took on additional responsibilities. Below is a more structured summary.Operations/Administration:1. Managing fleet of nearly 60 vehicles, including negotiation and ordering, coordinating shelving, decaling, fuel cards, and GPS;2. Creating annual budgets for IT needs and vehicle fleet;3. Compiling estimates, and quotes for project based work such as… Show more After being promoted on October 1, 2012 to manage the Office Operations, I continued with the previous tasks I was managing and took on additional responsibilities. Below is a more structured summary.Operations/Administration:1. Managing fleet of nearly 60 vehicles, including negotiation and ordering, coordinating shelving, decaling, fuel cards, and GPS;2. Creating annual budgets for IT needs and vehicle fleet;3. Compiling estimates, and quotes for project based work such as software or system upgrades;4. Managing special one-off type projects as they arise;5. Organizing company-wide social events such as the annual Holiday party;6. Managing day to day operations such as security, custodial staff, recycling pick up, etc.;7. Creating a suite of policies related to COVID-19 safety around the office;8. Serving on the Joint Health and Safety Committee;Human Resources:1. Recruiting, interviewing and hiring;2. Negotiating and administering benefits plans;3. Handling performance management and assisting with progressive discipline;4. Managing staffing issues – employee conflicts, terminations, etc.;5. Maintaining employee records such as hires, performance appraisals, vacation days and absenteeism;6. Creating company policies as needs arise;7. Contributing and participating in weekly leadership meetings.Information Technology (IT):1. Managing and administering the electronic work order system, and its integration with our Accounting software;2. Negotiating with office phone, security, cell phone and IT services providers and coordinating upgrades, maintenance and service accordingly (desktop, servers, firewalls, etc);3. Conducting reviews of company assets and processes;4. Analyzing requirements, preparing budgets and issuing recommendations for IT asset and project expenditure, and investing as required;5. Managing the company cell phone plan for 100+ phone and data lines, including equipment procurement, deployment, monitoring data and overages. Show less

After being promoted into the Project Manager role, I took on a number of challenging and varied tasks. This started with a review of some of our vendor contracts for things like bathroom supplies, welcome mats, garbage disposal, recycling, and so forth. I also took on selection and recruitment due to my previous experience interviewing from a management perspective at eBay. Tasks included creating job postings, screening candidates, scheduling interviews, composing the interview… Show more After being promoted into the Project Manager role, I took on a number of challenging and varied tasks. This started with a review of some of our vendor contracts for things like bathroom supplies, welcome mats, garbage disposal, recycling, and so forth. I also took on selection and recruitment due to my previous experience interviewing from a management perspective at eBay. Tasks included creating job postings, screening candidates, scheduling interviews, composing the interview questions, job offer letters, and conducting background reference checks.During this time, I also took over the management and negotiation of the company cell phone plan, took over day to day administration of the company's vehicle fleet, including implementation of a new GPS system for our vehicles, and worked on the negotiation of and administration of our employee benefits plans, including both extended health and benefits and the company pension plan.Finally, I also began work on a project to convert our paper-based work order system to a computer based system that integrated with our Accounting system in order to eliminate manual data entry.On October 1, 2012 I was promoted to Office Operations Manager. Show less

Following the closure of eBay’s Burnaby office, I took a position as the Shop Manager at Jones Food Store Equipment Ltd. After mutually identifying my strengths and abilities through the probationary period and pairing them with company needs, I was promoted into the role of Project Manager at Jones Food Store Equipment Ltd.

As a Community Support Supervisor, I managed a team of up to 25 people, worked on several large scale cross functional projects, and developed strong skills in coaching, motivation, and problem solving. During my eBay tenure I have traveled to multiple locations around the world to deliver training, and help build a strong foundation for newer Customer Support teams. I managed a Live Chat team before moving to manage our internal support team.During this time I was promoted to… Show more As a Community Support Supervisor, I managed a team of up to 25 people, worked on several large scale cross functional projects, and developed strong skills in coaching, motivation, and problem solving. During my eBay tenure I have traveled to multiple locations around the world to deliver training, and help build a strong foundation for newer Customer Support teams. I managed a Live Chat team before moving to manage our internal support team.During this time I was promoted to Supervisor Level 2 in 2006 and Supervisor level 3 (Senior Supervisor) in 2008, and received an Award for my contributions and leadership to our cross-functional team of management and programmers in supporting an internal site used as an employee evaluation tool. Show less

After being promoted from a Customer Support Representative position, I became a CS Lead, handling an increasing number of administrative and basic management tasks, in addition to developing my management skills.

I began as an eBay CSR in December 2003 on a temp-to-hire basis. After passing my probationary period, I became a full eBay employee in April 2004. After distinguishing myself through my metrics, I became more involved in training and peer coaching before receiving a promotion to CS Lead.

During university, worked full time as a senior sales associate for Tip Top Tailors, a menswear chain.