Allan Lightbourne Email & Phone Number

Tauranga, Bay Of Plenty, Nz

Hamilton, Waikato, Nz

CDO for New Zealand’s fourth largest city and council. Focused on incredible customer experience, employee experience and helping HCC to achieve its vision and goals.Building up a Digital Services function that delivers amazing things every day.

Palmerston North, Manawatū-Whanganui, Nz

Palmerston North, Manawatū-Whanganui, Nz

Auckland, Nz

Supporting the development of the next generation of leaders through directing the course agenda, acting as a student mentor and presenting.

Nz

Rhubarb is a BOP based, collective that support collaboration across companies in our region. Driving innovation and better outcomes for our community.

Tauranga, Bay Of Plenty, Nz

Tauranga is New Zealand's fastest growing city, grappling with the challenges of affordable housing, predictable travel times, social issues and delivering a smarter and more customer-centric city.Ultimately cities are about people, which means we need to put our customers and communities at the centre of everything we do.Some key areas of focus:- Digital strategy- Customer experience- Innovation and agile adoption- Surveying, mapping and modelling- Insights and information management- Organisational change project governance- Digital delivery and operations

Supporting great companies to become customer centric and digital by default.

Auckland, Nz

Mighty River Power is the leading fully renewable Generator/retailer in the New Zealand market. With over 350,000 customer, 26 locations and 1200 staff this is a company making a difference. Including market leading brands such as Mercury Energy, Globug and Bosco almost everyone in the country will be touched by our products and services. As Head of ICT I set the direction and capabilities for customer and company enablement through technology and process change. I am particularly proud of the positive cultural change that the team as a whole has made and in addition transitioning technology from a service provider to enabler and truely part of the wider organisation. Key functions include:- Portfolio- Project delivery- Software delivery- Cloud- Infrastructure- Communications- Information security- Information management- Business intelligence- Application support- Technology opperationsProjects of note include:- The worlds first SAS migration to the cloud AWS- Replacement of commercial customer care and billing platform- Implementation of enterprise learning management- Implementing executive level governance over the change portfolio- Endorsement and transition to a five year strategic technology change programme

Auckland , Auckland, Nz

As part of the Mercury Management Team I am responsible for strategic direction, leadership and management of Mercury's technology environment; including business intelligence, billing and market channels. Leveraging a mixture of SAP, Microsoft and Salesforce.com to deliver our business strategy.Taking on a number of large transformation projects across business process and technology, including:- Mobile Sales Processing- Customer Energy Consumption Dashboards- Business Continuity & DR- Pre-pay Energy Platform- Customer Preference Centre- Call Centre Telephony Replacement

Auckland , Auckland, Nz

• Provide strategic alignment between technology and the business• Lead the product development and innovation functions for the organisation• Demonstrate ownership of Mercury specific business and information assets• Lead a team that pro-actively lives the mission and values of the Mighty River Power and Mercury organisation• Lead the project delivery and process improvement practice within the Mercury business in support of wider Management Team and strategic initiatives

Auckland , Auckland, Nz

Building a new IS team from the ground up to support the Mercury business, including the development of:- IS Strategy- ERP Strategy- Operational Support Processes- Vendor SLA's- SDLC- PDLC- Enterprise ArchitectureSuccessfully worked across the business to develop a technology roadmap, plan and funding as part of a business transformation proposal for the business.

Auckland, Auckland, Nz

Delivered architecture and migration solutions for a multi-site hardware, operating system and application upgrade.

Auckland, Nz

Responsible for delivery of strategy business and technology projects. Also working on business cases for technology change projects.

Auckland, Nz

• Address and improve process, people, policy and project management within the IT function• Lead and manage key IT teams to drive improvement and the use of industry standards• Enterprise Architecture• Test Management• Application Support• Software Development (on-shore and off-shore)

Auckland, Nz

• Responsible for the successful delivery of an IT ERP build and test Project for 90 locations focussing on all aspects of the business, from Supply Chain through to Finance• Ensure scope is documented, project plan is developed, regularly reviewed and maintained• Manage IT Project budget – ($20+million) and a team of over 140• Ensure outcomes are delivered within the agreed scope, timelines and budget• Set direction, priorities and guidelines of IT Project• Support the development of application and technical architectures to ensure they support business objectives

Auckland, Nz

Managed a team of 26 BA's, Architects and DBA's through the S/W and H/W design of Oracle EBS and Triquestra POS solution.Including 3000 days of software development and business processes to support over 2500 users throughout 92 locations.

Auckland, Nz

Enterprise Wide:- S/W Architecture- H/W Architecture- ERP Strategy- Retail POS Strategy- Development of first Enterprise Architecture for PlaceMakers

Technical management of an on shore and off shore development and testing team. Providing superior solutions across ERP, Mobile and POS leveraging an agile approach. - 24/7 3rd level support- Design and build- System and integration testing- Architecture

Lead a highly performing software develop, architecture and test team. Delivering high quality and innovative customer solutions.

Blue Bell, Pennsylvania, Us

Architecture support for pre-sales account executives across the ES7000 range of products for Windows and Unix implementations.

Working across 96 sites for both retail sales, commercial sales and manufacturing to deliver strong supply chain practices.- A vision to better service our customers, while reducing our inventory holdings- Lead the implementation of automated distribution management- Lead the training and education programme on shrinkage reduction

Auckland, Nz

This role involved a number of attributes:- Business Analyst - documentation and delivery of ERP modifications- 3rd Level support, working with the ERP vendor- End user training and branch best practise audits- DBA and software development

26 months delivering a new ERP solution to PlaceMakers, across all 56 branches throughout New Zealand. This involved data migration, management training and inventory management support services.

Strategic Leadership

Leadership Transformation

Diploma In Business

Nzce, Electronics

Education record