Allan Watson Email & Phone Number

Waltham, Ma, Us

Installed network equipment and physically maintain the spaces and cabling infrastructure. This includes working with other departments, vendors and contractors, and providing clear communication to ensure continued function and efficiency of the overall network.Part of the team responsible for maintenance and monitoring of all data communications systems.Communication with key stake holders and IT peers to determine needs of the organization. Troubleshoot network outages and performance issues in support of key business processes and communicate with all staff regarding planned outages and downtime.Monitored and maintained network equipment.Profound understanding of LAN and WAN management and maintenance.Developed and maintained network documentation and policies for security and use of the network.Ability to effectively adapt to rapidly changing technology and aply it to dynamic business needs.

Resolve Tier1 & 2 issues related to network connectivity such as device being unable to connect to network or access the internetResponsible of patching and labeling at the Data centerAddress problems with IP address assignments, conflicts or DHCP related issuesAny other job assigned by the Network EngineerMonitor network capacity and performance, as well as diagnosed and resolved complex network problems.

Assisted customers with various types of technical issues via email, live chat and telephone.Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.Supported customers with online billing, access and account issues.Set up equipment for employee use, performing or properly installing cables, operating systems or software.