Allana Jackson Email and Phone Number

- Serving as a patient advocate daily by representing the patient from all angles of the health care industry- Serving as a liaison between the insurance company/ doctors offices and the patient- Using data to provide cost estimates for various providers and procedures- Coordinate care/ help to process prior authorizations- Evaluate, screen and recommend quality providers and facilities- Providing insurance benefit information- Exploring options for reduced prescription options- Supporting patients during plan selections and other aspects involved in open enrollment- Payment processing analysis/reviewing of medical claims- Maintain knowledge of medical terminology and ICD 10 codes

- Assisting new and existing patients in scheduling appointments - Creating a welcoming environment for patients - Greet patients, schedule and confirm appointments and provide registration assistance- Provide quality patient care, excellent communication, and customer service care- Verify scheduled times with patients, preparing charts, verifying insurance and handling pre-admission and consent forms- Receive and secure payments from patients- Served as a Subject Matter Expert (SME), assisting the trainer, helping the new hires transition into the role in the call center