Allanah H. Email & Phone Number

United Kingdom

A marketing, digital and design agency that provides all things marketing to clients, from website design and branding to promotional products, and PR. At Mzuri, I am part of the Marketing Team, currently working as a Marketing Executive. I work alongside the Account Managers to help deliver a wide range of marketing services to our clients.At Mzuri, my main responsibilities are to:- Research and develop content plans and calendars for clients, highlighting key dates and specific themes that are relevant and significant to be posting about- Develop copywriting for clients in the form of blogs, case studies, website text and news articlesPublish content to clients' websites with SEO optimisation and keywords- Maintain communication with multiple clients, actioning emails efficiently and prioritising tasks as they come in- Liaise with the design team, providing them with ideas for digital assets across socials- Assist with website builds and troubleshooting throughout the development process- Work on email campaigns, templates and ideas (through Mailchimp)- Be responsible for client social media management, scheduling content across all platforms (Instagram, -Facebook, Twitter and LinkedIn), and engaging with relevant posts for community engagement, and using relevant hashtags throughout- Manage projects and timescales using Streamtime- Organise documents using Microsoft and Google platforms- Monitor the performance of websites, blogs and social media using analytics and insights, and suggest appropriate actions to see improvements

Social Media & Marketing agency, providing services to clients across all sectors. At Delivered Social, I worked within the Social Media team as a Content Creator, helping to produce and deliver social media content and copy for clients.As a Content Creator, I was responsible for:- Managing the social media and content creation of charity clients- Developing content plans for clients- Designing branded, relevant and appropriate social media assets for clients (using Canva)- Developing insightful social media copy to go alongside the content produced, with the intention of reaching the target audience (using a hashtag strategy)- Scheduling client social media content using a scheduling tool (Jarvee)- Growing the social profiles of clients that I was responsible for

Following my Customer Service role at IDT Systems, with the team growing and my skills developing further within the IT department, I went on to join the IT Team full time as an IT Support Assistant. As an IT Support Assistant, I was: - Responsible for the creation and set-up of virtual products using a Product Management System, including the calculation of asset ratios and print areas of products- Managing the upload of virtual products to all websites, troubleshooting upon completion to ensure there were no faults in the system, and that orders could be placed smoothly and successfully- Responsible for the creation of B2B client’s dropshipping profiles and ensuring they were set up with appropriate user permissions- Maintaining the production line through the Order Management System, fixing back-end order issues- Assisting the set-up of B2B client integration- Communicated with internal teams to ensure orders shipped by their SLA

Bordon, England, United Kingdom

A printing company, specialising in personalised products. CaseStation, Who’s On Your Case, and GivftStation are the daughter companies managed under IDT Systems. My first role at IDT Systems was within the Customer Service team, helping ensure consumers received quality care and solutions from the organisation. I was the first solely Customer Service employee at IDT Systems, meaning that when new employees joined, I was responsible for training them in all of the programmes used and protocols that were carried out. Within the Customer Service team, I was responsible for: - Ensuring all Zendesk tickets (email queries) were responded to and actioned within SLA- Managing the line of communication between clients, the IT Team, Accounts and the Production line, ensuring there were no hold-ups with solving customer concerns- Incoming communications with B2B and B2C clients- Maintaining the Order Management System, ensuring no orders were stuck, and actioning any fixes where applicable- Managing the set-up of in-house devices and app installation, reporting any issues to the appropriate team member- Troubleshooting all websites when updates were made, providing clear and informative feedback to the IT Team

Level 3 Extended Diploma, Business, Triple Distinction*

Gcse, Gcses, 11 Gcses

During my studies at Mill Chase Academy, I achieved a Level 9 in English Literature, a Level 8 in both English Language and Mathematics.