• Provide technical support to internal teams, ensuring prompt resolution of IT-related issues.• Manage and maintain the company’s IT infrastructure, including servers, networks, and workstations.• Install, configure, and update software and hardware components as needed.• Monitor system performance and security, implementing improvements where necessary.• Collaborate with other departments to support technology needs and initiatives.• Document technical processes and provide training to staff as required.• Assist in the development and implementation of IT policies and procedures.• Onboarding/Offboarding checklist for new employees and franchisees• Send out company announcements• Create How-Tos for basic job duties• Working with Main it for direct store communication and troubleshooting• Working with Sunlync owners for direct assistance• Assist with email, chat, and IT support as needed

• Creating clear, engaging content focused on technology and business topics.• Conducting in-depth research to ensure accuracy and provide valuable insights.• Writing blog posts, articles, case studies, and website content.• Simplifying complex technical concepts for a broad, diverse audience.• Working independently to produce content that aligns with specific goals and objectives.• Consistently meeting deadlines while maintaining high-quality standards.• Enhancing content with SEO best practices to maximize reach and visibility.• Proofreading and editing content to ensure clarity, grammar, and consistency.

User Onboarding & Offboarding:• Set up new user accounts and access in systems such as Microsoft 365, Cisco Any Connect VPN, and ConnectWise RMM.• Deactivate accounts and remove access during offboarding, ensuring all corporate data is securely managed.First-Line Support:• Resolve basic IT issues including password resets, email access, and other common software and hardware issues.• Provide support for telephony issues related to RingCentral, including user setup and troubleshooting.Support mobile device troubleshooting for common issues like MFA resets and login problems.Endpoint Monitoring & Management:• Utilize ConnectWise RMM. to monitor device status, identify issues, and collect initial information to support troubleshooting.• Perform initial diagnostics and escalate to higher support levels for more complex cases.Documentation & Knowledge Base Management:• Maintain detailed records of support activities and solutions within the ticketing system.• Contribute to building and updating a knowledge base of resolutions for common issues.Compliance & Security:• Ensure all support actions align with company policies, including secure handling of user data and adherence to security protocols.• Follow established procedures for data archiving, user access management, and endpoint protection.Customer Communication:• Provide timely updates to users on ticket status, expected resolution times, and next steps.• Act as the first point of contact for users, delivering a positive and supportive experience.

• Business Strategy: Develop and execute the company's strategic plan, in collaboration with the team. Identify target markets, customer segments, and product offerings to drive growth and profitability. Stay updated on industry trends and adjust strategies accordingly.• Sales and Marketing: Develop and implement effective sales and marketing strategies to attract and retain customers. Identify and pursue new business opportunities, partnerships, and collaborations. Build and maintain strong relationships with clients, including individuals, organizations, and businesses.• Operations Management: Oversee all aspects of day-to-day operations, ensuring smooth workflow and timely delivery of products. Manage production schedules, inventory, and quality control processes. Implement efficient operational procedures and optimize resource allocation.• Financial Management: Manage the financial health of the business, including budgeting, cost control, pricing strategies, and revenue optimization. Monitor key financial indicators and implement measures to improve profitability and cash flow. Ensure compliance with financial regulations and reporting requirements.• Customer Relationship Management: Build strong and lasting relationships with customers, understanding their needs, and delivering exceptional service. Respond to inquiries, resolve customer issues, and maintain a high level of customer satisfaction. Seek feedback and implement improvements based on customer insights.• Vendor and Supplier Management: Establish and maintain relationships with suppliers and vendors, negotiating favorable terms and ensuring timely delivery of materials and equipment. Continuously evaluate suppliers to ensure the best quality and cost-effectiveness.• Quality Control and Innovation: Maintain high standards of product quality, ensuring consistency and adherence to customer specifications. Stay updated on new technologies, printing techniques, and industry innovations.

• Pitching innovative ideas for blogs, newsletters, and website content.• Writing engaging content.• Editing the written content for spelling, grammar, and sentence structure.• Promoting blog via emails, newsletters, and social media channels.• Engaging with the audience by responding to comments and feedback.• Conducting thorough research before writing.• Creating supporting content like videos, infographics, and podcasts.• Conducting basic website updates and maintaining website structure by using HTML.• Proofreading all written and visual content.• Promoting products and services by generating persuasive content.• Generating and maximizing organic traffic by using SEO keywords and SEM tools.• Monitoring the engagement rate on published posts.• Creating and requesting backlinks to increase website rating.• Designing, implementing, and maintaining an appealing blog design.• Registering custom domains to simplify visitor search.My personal blog site: >>> https://jabcorner.blogspot.com/

• Develop HTML / CSS code from scratch for landing pages, website, online tools.• Develop WordPress sites using Divi / Advanced Custom Fields / Elementor builder, depending on requirements.• Troubleshoot, test, and maintain functions of client’s websites and landing pages with regards to optimization and functionality.• Follow industry best practices. • Provide an accurate timeline for briefed in deliverables. • Develop key deliverables such as landing pages, WordPress websites, and emails from Adobe Illustrator files.• Develop optimization strategies that increase the company's search engine results rankings.• Research SEO keywords to use throughout the company's website and marketing materials.• Set measurable goals that demonstrate improvement in marketing efforts• Monitor daily performance metrics to understand SEO strategy performance.• Efficiently communicate with other marketing professionals to align goals.• Collaborate with others within the marketing department to manage SEO strategy.• Write compelling and high-quality website content, including blog posts and page descriptions• Update content and website links for maximum optimization and search engine rankings.

• Receives and handles requests for service, following agreed procedures.• Promptly allocates calls as appropriate.• Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution• Acts under guidance to record and track reliability data for your services• Systematically interprets user problems and identifies solutions and possible side effects.• Uses experience to address user problems and interrogates databases for potential solutions.• Escalates complex or unresolved incidents.• Records and tracks issues from the outset to conclusion.• During change, acts systematically to respond to day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.• Responds to common requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate.• Maintains records, informs users about the process, and advises relevant persons of actions taken.

• Manage floor coverage in a team environment to drive performance• Provide support, instruction, and mentoring to a team of 12-15 front-line agents• Actively pursue initiatives that aid team members in achieving individual and team Key Performance Indicators• Work in tandem with the Supervisor to identify and address performance and developmental opportunities• Foster and support a team with varied strengths environment across differences (race, age, gender, sexual orientation, etc.)• Coordinate daily schedule with Supervisor and set daily mentor activities• Provide non-critical quality feedback (Call Quality exposure)• Lead team huddles and discuss product/process updates (Training exposure)• Promote and drive performance blitzes & contests• The first point of contact for customer advanced calls• Help develop agents to be self-sufficient by helping them find the answers themselves• Share thoughts on team and ideas on how to improve the performance of the team, morale, etc.

• Provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).• Assists in driving metrics of the team• Monitor closure of service levels regularly.• Ensure prompt escalations to Front Line Manager and Operations Manager• Supervise team and whole operations in the absence of the Front Line Managers• Monitor performance and quality scores of the team.• Take production calls as well as escalated calls.• Ability to coach and motivate team members to ensure quality and complaint interactions, Listening is also very important. Excellent oral and written communication skills in English, the ability to read and interpret documents such as standard operating procedures to speak effectively and informatively and respond to customers over the phone or by email.

• Attends to Store Managers, Clients, Vendors, and VIPs regarding analysis and closure of escalated or persistent technical issues via phone and email.• These technical issues revolve around Point-Of-Sale (POS) terminals, hand held scanners/terminals, desktop computers, printers/scanners and equipment used in the retail environment by end users.• Experience in handling & troubleshooting Linux Based/IBM Cash Register hardware (Use of SSH and SFTP, Linux OS file, PXE reimaging), including: - Installation of registers and all attached devices that includes pin pads and scanners - Proficient in networking skills (IP Add, Static vs dynamic IP, TS routers, switches and wired/unwired networks) - Working knowledge on POS Applications on Linux and PC support on Windows (SQL queries, Reading log files, updating software versions, retrieving files).• Knowledge in supporting retails stores (Start/End of day filing, Purchase/Return of Merchandise, Payment/Refund of debit/credit/EBT, cashier balancing, hardware replacement)

• Abuse Moderation, Content Upload, and Content Verification • Image Moderation and Image Annotation• Data Enrichment, Data Entry, and Data Transcribing • Data Verification and Data Scaping

• We deliver personalized insurance and investment solutions to help clients work toward their long-term financial goals.• Creating financial plans and cross checking work to ensure complete accuracy of information.• Talking to clients to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a financial plan.• Answering client questions about financial plans and strategies and giving financial advice.• Advising strategies for clients in insurance coverage, investment planning, cash management and other areas to help them reach financial objectives.• Reviewing client accounts and plans on a regular basis to understand if life or economic changes, situational concerns, or financial performance necessitate changes in their plan.• Analyzing financial data received from clients to develop strategies for meeting clients' financial goals.• Preparing or interpreting financial document summaries, investment performance reports and income projections for clients.• Implementing financial plans or referring clients to professionals who can help them.• Managing and updating client portfolios.• Contacting clients regularly to discover changes in their financial status.• Building and maintaining your client base.As Financial Advisor I provides financial planning and support to clients and in order to help them to achieve their financial goals. I give them an advise to maintain their current assets, insurance and portfolios and assist with obtaining additional assets as necessary/desired. All of this must be done with adherence to ethics, best practices, and pre-established financial plans.

• Understanding client specifications and noting any formatting or notation requests prior to completing the transcription.• Completing transcriptions in a timely manner and reviewing drafts for any spelling, grammar, or formatting errors, as well as other inconsistencies.• Adhering to all confidential guidelines and respecting sensitive information.• Showing up on time for scheduled meetings and court proceedings.• Keeping abreast of transcription software updates and attending refresher workshops as required.• Communicating with the client or supervisor when there are issues.• Submitting completed drafts to clients and correcting any errors as per their feedback.• Keeping typing skills sharp by completing regular typing drills.

• Accept and work Tier 1 escalation issues for which a higher level of technical expertise is required• Provides customer support to the clients with their account management, product inquiries, technical issues, and to deliver best solutions to product, technical and billing concerns• Promotes companies products and services by servicing new and existing accounts and suggesting information on other products and services• Takes first-line support via different support channels – phone, email and chat• Ensures cases are logged in the CRM Tools• Proactively shares knowledge through technical sharing and training, solution contribution and self-service participation• Use Existing knowledge base and contribute in improving solutions in resolving cases• Maintain close contact and open communication with clients until an issue has been resolved

• Provides 24x7 Technical Help desk Services to ensure customers will receive consistently high level of service• Multi-tasks to support inbound and outbound calls, email, chat, etc.• Provides timely feedback i.e. escalation to external and internal customers for efficient product management and implementation.• Acts as the client representative in effectively executing technical processes and procedures to help resolve issues related to the client’s products or services including pricing and billing concerns• Implements first time resolution in all interactions and adds value to the service in terms of technical advice, anticipating unspoken needs, exceeding expectations, and maintaining a high level of professionalism and courtesy.

• Approve loans within specified limits, and refer loan applications outside those limits to management for approval.• Responsible for the implementation of TSPI’s microfinance program in areas of assignment, organizing, forming centers and development of center leaders, processing, monitoring, recording, and evaluating the loans of TSPI clients.• Evaluate loan applications and assess creditworthiness based on financial information and credit history.• Analyze loan applications, including credit reports, income verification, and other relevant financial information, to determine the borrower's ability to repay the loan.• Negotiate loan terms and conditions, including interest rates, payment schedules, and collateral requirements, with borrowers.• Provide guidance and advice to loan applicants on loan options, credit issues, and other financial matters.• Ensure compliance with lending policies, regulations, and underwriting standards.• Maintain accurate and up-to-date records of loan applications, approvals, and denials.• Work with loan processing and servicing teams to ensure timely and accurate loan processing and servicing.• Monitor loan performance and take appropriate action to mitigate risk and minimize losses.• Collaborate with other departments to develop and implement loan programs and strategies that meet the needs of the organization and its customers.Participate in training and professional development activities to stay current with industry trends and regulatory changes.

• Teach a course load appropriate to their field or discipline.• Plan and organize instruction in ways that maximize documented student learning.• Employ appropriate teaching and learning strategies to communicate the subject matter to students.• Develop and deliver engaging and interactive lectures to students in various areas of information technology.• Create lesson plans, assignments, and projects that align with course objectives and student learning outcomes.• Lead classroom discussions, provide guidance and feedback on student work, and administer assessments to evaluate student performance.• Collaborate with other instructors and subject matter experts to develop and improve course content and instructional materials.• Stay up-to-date with the latest developments and trends in information technology and incorporate them into course content as appropriate.• Monitor and report on student progress, and provide additional support and resources as needed.• Foster a positive and engaging learning environment that encourages student participation and collaboration.• Maintain accurate and up-to-date records of student attendance, grades, and other relevant data.