Allan Bruce Email & Phone Number

California, United States

Los Altos, California, United States

Sunnyvale, Ca

• Planned various events for the community of Sunnyvale serving 300 to 3,000 attendees such as: Hands on the Arts Festival, Sunset Movie Series, State of the City and grand openings of new facilities and parks. • Main administrator for overseeing the City’s special event permit process in which coordinating with various department liaisons on conditions and working with the organizer to successfully obtain their permit. • Manage front desk operations for the Sunnyvale Community Center and managing the daily workload, customer service, staff development and training. • Lead team to successfully fill class program waitlists during summer seasons. • Work with various divisions within my department to help with event development and utilizing resources to help delivery be successful. • Oversee three full time Office Assistants and various part time staff within the capacities of administration and special events. • Assisted in job recruitment efforts for the various divisions in the department delivering key staff for programs.

Menlo Park, Ca

• Oversee all operations within the recreation center which includes budget, contract classes, rentals and building maintenance• Responsible for on boarding potential classes based on community interest and develop strong foundation to get established• Oversee both full time and hourly staff employees which includes delegation of work, training, evaluation and providing feedback• Work with class instructors for activity guide content each season and then compile to graphic designer to deliver final product• Took initiatives in developing Youth Committee consisting of high school age to help enhance and develop departmental opportunities and evaluate procedures and operations• Work with various colleagues in different departments to help develop events within the center that help benefit organization• Willing to work on projects that benefit department overall and help facilitate when assistance is needed• Actively listen and engage with community and staff to get insight to help enhance operations and procedures within center

Menlo Park, Ca

• Appointed Interim Recreation Coordinator (October 2018 - January 2019) • Manages all facility rentals both public and internal within the community center • Responsible for meeting with potential renters and reviewing the rental policy and establishing contract• Ensure proper documentation is linked with rentals such as: insurance, security guard verification and 501c3 determination letter • Manage summer camp program which includes overseeing 20 staff members on various levels, recruitment, onboarding staff and volunteers, staff development and training, purchasing supplies, behavioral management and program operations• Implement world class customer service to participants by hearing various requests and concerns in person, phone or email regarding recreational classes or rentals within the center• Train part time staff on front desk and program procedures such as recreation software, class registration, rentals, room setups and various other duties• Work with a variety of contractors and constituents who utilize our facilities and keeping them informed on all measures

Menlo Park, Ca

• Assist and plan numerous city events which range from 300 to 4,500 attendees• Knowledgeable in budgeting with check requisitions, Cal-Card reconciliations and have monitored various division budgets • Coordinate with vendors in establishing agreements, payments, and insurance documentation• Assisted with administrative duties for multiple divisions which includes providing exceptional customer service, answering phone calls, filing, registration and enrollment for classes, programming, preparing facility rooms for meetings, classes, or other vendors, give tours of facilities to potential constituents, and any other tasks given from supervisors• Help with staff recruitment, staff scheduling, coordinating setup and designating tasks at events• Chair of annual staff retreat consisting of: team building activities, trainings, catering, keynote speaker, staff recognition and appreciation, facilitate planning meetings, maintain budget, delegating tasks and constructing a survey • Help plan and implement summer camp programs which includes supervising 20 staff members, recruitment of staff and volunteers, staff development and training, conflict resolution, coordinating field trips with vendors, creating parent newsletters and outreach• Conduct research for organization on various cities in San Mateo County and Santa Clara County which focuses on resident and non-resident charge rates for sport programs, drop-in fees for programs, facility rentals, picnic rentals, classes, and childcare services

Half Moon Bay, Ca

• On duty Front End Manager responsible for training cashiers, conflict resolution, scheduling staff breaks and lunches• Perform exceptional customer service by attending to 75+ daily customers and their needs• Provide daily feedback to management to facilitate operational improvements based on customer needs• Display efficiency in all checkout procedures

Half Moon Bay, Ca

• Developed excellent customer service skills• Efficient in all checkout procedures• Took initiative to promote Safeway’s newest programs as Safeway Ambassador

Recreation, Parks, And Tourism Administration, B.S.

Social Science, A.A., Social Sciences

Semester studying in Florence, Italy (Spring 2013)

Diploma Of Education

Activities and Societies: Actively involved with student leadership, various clubs such as Interact Club, ASC, and Prom Committee..