Allan B. Email & Phone Number

Huntsville, Alabama, United States

Springfield, Massachusetts, United States

Designed a template for Standard Operating Procedures (SOPs).Wrote SOPs to support medical records requests.Created PowerPoint Training presentation to instruct employees on medical records requests SOPs.Made digital PDF forms from print versions to support SOPs.

Portland, Maine Area

Wrote and maintained IT processes, policies, and procedures for IT support and end-users in Microsoft Word and Atlassian Confluence.Communicated changes to IT and IT Security processes, policies, and procedures to end-users.Created and maintained illustrations in Visio.Atlassian Confluence Cloud site administrator.Developed and managed ITSM templates and workflows.Created and managed Change Management process.Designed PowerBI reports and dashboards to support IT Service Management.

Bangor, Maine Area

Developed a reference manual to document the roles and functions of their Human Resources department.

Andover, Ma

In my position as a contract employee for Philips Healthcare in Andover Massachusetts, I developed customer and field service documentation to support the IntelliVue Clinical Network, IntelliVue Smart-hopping System, Application Performance Monitoring Solution, Connected Care Platform, and Network Infrastructure Cross-functional Team.At the request of a Product Support Engineer, I produced a Field Change Order (FCO) for an audience with a limited ability reading English. I created the FCO using digital photographs, taken with a Nikon D3100, of the procedure, edited the images for clarity in Photoshop, to produce a comprehensive procedure which requires very little knowledge of any specific language.

Remote

Converted, validated, and edited DITA XML customer documents.

Wrote user and training documents using Adobe FrameMaker.Produced online help using Adobe RoboHelp and Madcap Flare.Produced video tutorials using Adobe Captivate.Updated user documents using Adobe InDesign.Edited webpages using Macromedia Dreamweaver.Created screenshots for documentation using Snagit and the GIMP.

Developed new information products, including customer documents and training materials.Edited and updated existing documentation, including writing new content and creating and modifying graphics.Documented new features.Produced documentation.Adhered to corporate processes and policies.

Administrated the DOORS database for enterprise product data.Automated processes by designing and writing software programs.Produced reports.Demonstrated a 99.9% data accuracy rate.

Edited and code tested, “Advanced PHP for Web Professionals,” by Christopher Cosentino, copyright 2003.