Allan Burgei, Mba, Lssbb Email and Phone Number

IT Strategy & Solutions Lead - CMMS Services

Business Analyst | Global Sustainability Task Force | Technology Stack Selection and DeploymentI spearheaded the technology stack selection and deployment for the Global Sustainability Task Force at a prominent Real Estate Firm. My role encompassed a wide range of responsibilities, including: • Selection Management: I evaluated technology options, ensuring alignment with sustainability goals. • Due Diligence: I conducted thorough assessments to mitigate risks and optimize decision-making. • Financial Modeling: Leveraging my financial acumen, I projected cost implications and ROI. • Data Requirements Gathering: I collaborated with stakeholders to define data needs for robust reporting and Data Warehouse/Lake capabilities. • Process & Solution Definition: I crafted streamlined processes and defined sustainable solutions combing internal and external solutions. • Business Unit Implementation: I orchestrated Salesforce NetZero Cloud adoption.Lead Business Analyst | Transformational Procurement Spend Management | Subject Matter ArchitectLed transformational procurement spend management solution at a prominent Real Estate Firm. Multiyear project spanned conceptual development, due diligence, financial modeling, platform & integrator selection, solution definition, thru multi-business unit implementation - Salesforce Service Cloud. Here’s a snapshot of my achievements: • Conceptual Development: I conceptualized an approach to supplier management monetization. • Financial Modeling: I quantified potential savings and efficiency gains. • Solution Definition: Collaborating closely with stakeholders, I defined the blueprint for success. • Salesforce Service Cloud Implementation: I orchestrated the deployment of this powerful platform for Supplier Management. • Organizational Process Re-design: I streamlined processes, driving consolidation and efficiency. • RPA Utilization: I harnessed Robotic Process Automation to enhance Supplier Onboarding efficiency.

Senior Consultant and Lead Technology Architect for contact center, workforce management, security and advance speech recognition and authentication solutions. Projects supported Medicare BPO provider.

Led ApexCX's Generative AI Assessment and Strategy engagement for a US Sports league. Focused on market assessment of technology and adoption in the Customer Service function. Created a multi-year Strategic plan and roadmap for Generative AI adoption

Global IT Leadership: o Led the IT Business Solutions team, supporting all Concentrix clients and verticals (Healthcare/Life Sciences, High-Tech, Financial Services, Telecommunications, Automotive, Cable, Retail, Hospitality & Logistics, Government) worldwide. o Responsibilities: Spearhead the delivery of world-class technical solutions and provide unwavering support. o Client Portfolio: Manage a diverse portfolio valued at approximately $2 billion. o Programs: Oversaw 160+ global program.Management & Integration Excellence: o Team Management: Led a team of 50+ global personnel o Successfully orchestrated the seamless integration of two global organizations post-merger spanning 12 countries, harmonizing processes and fostering collaboration.Presales Impact: o Averaged 165 wins per year. o Cumulative contract value exceeding $6 billion. o Directed the creation of compelling content for Sales & Marketing Transformation: 1) IT Infrastructure slides and captivating video materials. 2) Technology Solutioning content. 3) Co-Authored an Agent Availability White Paper and curated a Roadshow kit. 4) Engaged with industry leaders at Gartner meetings.Project Excellence: o Oversaw 500+ successful projects annually, impacting 80,000+ contact center seats across 40+ global locations. o Ensured seamless execution and client satisfaction.Data Privacy Leadership: o Played a pivotal role in evolving company data privacy practices: § Served on the EU GDPR Key Steering Committee. § Recognized for innovative use of Graph DB technology in achieving GDPR readiness.Compliance and Continuous Improvement: o PCI steering committee member. o Provided Healthcare-centric HiTrust & HIPAA compliance oversight. o Led a global Innovation initiative, generating 500+ ideas and contributing $1.6 million in economic value. o Led a Robotic Process Automation initiative, realizing $2 million in annualized savings.

Served as Virtual CIO for client portfolio ($220M) of 33+ programsLed technology solutioning for Convergys' most complex and significant wins exceeding $500M.Lead Sales Engineer for business capture, providing the main technology interface for opportunity resourcing, sales strategy development, and solutioning between all stakeholders.Developed and delivered interactive presentations and demonstrations to C-level prospects, positioning Convergys’ technical capabilities to address prospects business needs.Managed and mentored Sales Engineering team to provide consistency and continuous improvement in technology knowledge, presentation approach, capability positioning, and process methodology.

Engagement and project manager for Marketing Research firm’s participant selection and tracking system. Responsible for complete sales and solution life cycles, architecture and design through deployment.

Served as Senior consultant focused on ERP and leasing and banking systems SDLC. Served as Instructor for New Hire onboarding program.