Voice Business is the corporate arm of the Leadership Development Academy, dedicated to offering 100% customized solutions for companies, addressing their specific needs. My responsibilities and contributions include:🎯 Leadership Development: I lead training programs aimed at empowering leaders, focusing on essential management and effective leadership skills.🎯 Sales and Customer Service Team Training: I design and implement training programs that enhance team performance… Show more Voice Business is the corporate arm of the Leadership Development Academy, dedicated to offering 100% customized solutions for companies, addressing their specific needs. My responsibilities and contributions include:🎯 Leadership Development: I lead training programs aimed at empowering leaders, focusing on essential management and effective leadership skills.🎯 Sales and Customer Service Team Training: I design and implement training programs that enhance team performance, increasing efficiency and customer satisfaction.🎯 Team Building: I facilitate activities and workshops that promote team cohesion and collaboration, improving overall team dynamics and performance.🎯 Lectures and Workshops: I am a speaker at corporate events, sharing insights on leadership, innovation, and strategic management.🎯 Executive Mentoring: I provide individualized mentoring for executives, assisting in the development of strategic skills and decision-making.🎯 Management Advisory: I participate in advisory boards, offering strategic guidance in critical areas for business growth and sustainability.🎯 Consulting in Sales, Marketing, Strategic Planning, and People Management: I develop and implement strategies that drive growth, optimize operations, and improve talent management.At Voice Business, my mission is to transform leadership and management within organizations, creating high-performance cultures and genuine engagement that lead to extraordinary results. Show less

Professor e Treinador de Liderança, Gestão e Recursos Humanos

At Papo de Líder Podcast, Teaching and Multimedia, I create and distribute online content aimed at leadership development, offering an innovative and practical approach to empower managers and executives. My activities and contributions include:🎙Original Content Creation: I produce articles and posts on LinkedIn, addressing essential topics for leadership development.🎙Papo de Líder Podcast: As the host of the podcast, I deliver daily impactful provocations on leadership… Show more At Papo de Líder Podcast, Teaching and Multimedia, I create and distribute online content aimed at leadership development, offering an innovative and practical approach to empower managers and executives. My activities and contributions include:🎙Original Content Creation: I produce articles and posts on LinkedIn, addressing essential topics for leadership development.🎙Papo de Líder Podcast: As the host of the podcast, I deliver daily impactful provocations on leadership and periodic episodes featuring in-depth conversations with other leaders.🎙Social Media Engagement: I promote and share content through platforms such as Spotify, LinkedIn, Facebook, and Instagram, strengthening the digital presence and expanding the reach of the messages.Multimedia and Teaching: I use various media formats to provide a rich and diversified learning experience, reaching leaders at different stages of their careers.My goal is to transform the way leaders and managers learn and grow, providing valuable and practical resources that inspire and empower them for exceptional performance. For more information, visit www.allanpimenta.com.br. Show less

We live in the era of dissatisfied leaders!We live in a post-digital world that is constantly transforming, and it's time to embrace change.The Leadership Development Academy was born to create a new generation of strong, prepared, and balanced leaders, capable of guiding people and companies toward prosperity, balance, and simplicity.We believe that grounded leadership, a real-world perspective, and genuine engagement are the keys to achieving high-performance results… Show more We live in the era of dissatisfied leaders!We live in a post-digital world that is constantly transforming, and it's time to embrace change.The Leadership Development Academy was born to create a new generation of strong, prepared, and balanced leaders, capable of guiding people and companies toward prosperity, balance, and simplicity.We believe that grounded leadership, a real-world perspective, and genuine engagement are the keys to achieving high-performance results. That's why we offer podcasts, free open classes, transformation challenges, closed programs, mentorships, and in-company programs. All this so you can become the leader the post-digital world needs.Our methodology is based on four fundamental principles:High-performance management: Because excellence is the minimum expectation for a leader in today's world.Efficient and humanized leadership: Because leading is, above all, about connecting with people and inspiring them to give their best.Organization and processes: Because order is the foundation for success and innovation.Balance and quality of life: Because a balanced leader is a more efficient and happier leader.Our principles are supported by values such as sustainability, longevity, trust, justice, courage, rationality, self-development, intelligent choices, continuous improvement, organization, communication, synergy, and active listening.The Leadership Development Academy draws from various philosophical, spiritual, and management schools of thought, combining them into a unique and innovative approach to leadership development.So, post-digital leaders, join us on this journey of transformation and growth. The LDA is ready to help you become the leaders the world needs. Let's build a more prosperous, balanced, and simple future for everyone together. Show less

Sales Manager responsible for managing and developing the direct sales channel in the SP/MG Region, leading 16 Relationship Managers, 120 business leaders, and 38,000 consultants, generating an annual revenue of R$ 275 million (US$ 50 million).KEY RESPONSIBILITIES:👉 Sales Strategies:- Create and implement planning aligned with the company's objectives.- Identify market opportunities and trends.- Lead strategic meetings to create plans and develop people and… Show more Sales Manager responsible for managing and developing the direct sales channel in the SP/MG Region, leading 16 Relationship Managers, 120 business leaders, and 38,000 consultants, generating an annual revenue of R$ 275 million (US$ 50 million).KEY RESPONSIBILITIES:👉 Sales Strategies:- Create and implement planning aligned with the company's objectives.- Identify market opportunities and trends.- Lead strategic meetings to create plans and develop people and processes.👉 Customer Relationship:- Negotiate, maintain, and strengthen relationships with key clients.- Manage customer satisfaction and resolve conflicts.👉 Team Management:- Lead and motivate Business Managers and their teams.- Train managers, business leaders, sales consultants, and their teams.- Establish clear and measurable goals.- Engage and manage CULTURE in a 100% remote team.- Implement new sales campaigns and product launches every 21 days.👉 Market and Performance Analysis:- Monitor and analyze market behavior.- Analyze market share, sales mix, competition, and economic opportunities/risks.- Regularly evaluate team performance.- Conduct individual and team meetings to assess performance and action plans.- Align the team with ESG goals.- Adapt strategies based on performance, feedback, and market changes.- Propose and implement continuous improvements in sales processes and brand positioning.- Implement technological innovations for commercial efficiency.👉 Resource Management and Compliance:- Execute budget control for the sector and management.- Efficiently allocate resources (people and investments).- Ensure compliance with laws and policies.- Promote a culture of ethics and integrity within the network.👉 Interdepartmental Collaboration:- Negotiate actions, campaigns, and strategies.- Collaborate with various areas for project execution.- Represent the client and the Sales Force in global projects. Show less

As a Senior Sales Manager, I was responsible for managing and developing the direct sales channel for the Southern Region. I directly led 18 Relationship Managers, 140 business leaders, and 23,000 consultants, generating an annual revenue of R$155 million (US$ 28.5 MM).Key Activities:👉 Sales Strategy Development:👉 Team Management:👉 Market Analysis:👉 Customer Relationship Management:👉 Resource Management:👉 Interdepartmental Collaboration:👉 Performance… Show more As a Senior Sales Manager, I was responsible for managing and developing the direct sales channel for the Southern Region. I directly led 18 Relationship Managers, 140 business leaders, and 23,000 consultants, generating an annual revenue of R$155 million (US$ 28.5 MM).Key Activities:👉 Sales Strategy Development:👉 Team Management:👉 Market Analysis:👉 Customer Relationship Management:👉 Resource Management:👉 Interdepartmental Collaboration:👉 Performance Analysis:👉 Innovation and Continuous Improvement:👉 Compliance and Ethics:(Conceptually the same as performed with the MG team) Show less

I was responsible for creating and managing the Customer Experience role (National and Regional), integrating all internal processes related to services provided to Natura's customers (CFs, CNs, CNOs, and FV).Key Responsibilities:👉 Disseminated the customer vision throughout the company through internal marketing actions and the creation of global evaluation indicators.👉 Led the management and governance of rituals: Executive Customer Committee (monthly with… Show more I was responsible for creating and managing the Customer Experience role (National and Regional), integrating all internal processes related to services provided to Natura's customers (CFs, CNs, CNOs, and FV).Key Responsibilities:👉 Disseminated the customer vision throughout the company through internal marketing actions and the creation of global evaluation indicators.👉 Led the management and governance of rituals: Executive Customer Committee (monthly with executive/C-Level audience) and Tactical Customer Satisfaction Forum (weekly with mid and senior management).👉 Implemented and led the cyclical satisfaction survey management and evolution with Consultants and Business Leaders, in partnership with the Market Intelligence area.👉 Created, evolved, and managed the Perfect Service Panel, a global dashboard that integrates KPIs from Natura's main operations, aligned with the customer vision and satisfaction surveys (measured quality vs. perceived quality).👉 Led SQUADs and tactical groups to evolve Logistics, Registrations, Credit, Collection, and Customer Service processes (focused or multidisciplinary).👉 Developed and conducted the "Serving the Customer" Workshop, an 8-hour program with over 800 leaders and trainees participating, aiming to disseminate the "CUSTOMER CENTRICITY" vision throughout the organization.👉 Led the process standardization project for Customer Service and Call Center operations. Show less

I was responsible for the entire Customer Service and Supply Chain chain in the Central Brazil Region (MG, ES, RJ, TO, and Midwest).Key Responsibilities:👉 Led the management and operation of 02 Distribution Centers (Matias Barbosa/MG and Uberlândia/MG, producing 6 million separated orders/year at the time).👉 Managed the door-to-door distribution for the region through 10 third-party carriers, delivering 8 million orders/year at the time.👉 Led from initial… Show more I was responsible for the entire Customer Service and Supply Chain chain in the Central Brazil Region (MG, ES, RJ, TO, and Midwest).Key Responsibilities:👉 Led the management and operation of 02 Distribution Centers (Matias Barbosa/MG and Uberlândia/MG, producing 6 million separated orders/year at the time).👉 Managed the door-to-door distribution for the region through 10 third-party carriers, delivering 8 million orders/year at the time.👉 Led from initial definitions to the setup and ramp-up of the Uberlândia/MG DC, at the time with unprecedented automation solutions in the southern hemisphere, in partnership with the Austrian company SSI Schaefer.👉 Managed budget and contracts with regional logistics solution providers.👉 Led the development and management of a decentralized team of 13 employees and 1,800 third-party workers.👉 Acted strategically as a Permanent Member of the regional Executive Board, participating in defining and conducting the global market strategy in logistics, marketing, sales, finance, and HR areas.👉 Served as a Fixed Member of the Market Planning Committee, defining the commercial strategy, launches, promotional mix, and sales forecasting for future cycles (deployed to operational areas).👉 Periodically conducted strategic partner selection definitions (Strategic Sourcing), based on sustainable supplier selection models using the Triple Bottom Line (economic, social, and environmental). Show less

🚚 Responsible for strategic redesign of the Logistics Department🚚 Member of the executive board with responsibility for business strategy definition🚚 Standardization of procedures and quality standards at the company's headquarters and branches🚚 Implementation of various controls, quality indicators, and profile assessments🚚 Reduced sector overhead by 25% and improved team productivity by 19%🚚 Reduced delays by 85%, order picking time by 33%, and… Show more 🚚 Responsible for strategic redesign of the Logistics Department🚚 Member of the executive board with responsibility for business strategy definition🚚 Standardization of procedures and quality standards at the company's headquarters and branches🚚 Implementation of various controls, quality indicators, and profile assessments🚚 Reduced sector overhead by 25% and improved team productivity by 19%🚚 Reduced delays by 85%, order picking time by 33%, and delivery returns by 77%🚚 Developed the interstate delivery system🚚 Redefined and implemented ERP (TOTUS Microsiga Protheus)🚚 Reviewed the layout of DC operations for better space utilization and improved safetyManaged a team of over 60 employees🚚 Managed the company fleet (until July 2007), then outsourced the entire fleet, saving 25% of the annual budget without compromising delivery quality🚚 Reduced transfer costs to branches by 44% through better inventory management Show less

🏭 Managed the Supply Chain and provided logistical support to distributors, representatives, trades, and branches.🏭 Member of the executive board responsible for defining short and long-term business strategies, enabling 36% company growth in 2 years.🏭 Sales forecasting, MRP, and PCP through demand planning, integrating the entire supply chain from suppliers to end consumers.🏭 Led the Broker Project, with advanced branches in RS, BA, and PE, overseeing hiring and… Show more 🏭 Managed the Supply Chain and provided logistical support to distributors, representatives, trades, and branches.🏭 Member of the executive board responsible for defining short and long-term business strategies, enabling 36% company growth in 2 years.🏭 Sales forecasting, MRP, and PCP through demand planning, integrating the entire supply chain from suppliers to end consumers.🏭 Led the Broker Project, with advanced branches in RS, BA, and PE, overseeing hiring and defining logistical, commercial, and promotional (Trade Marketing) structures focused on small retail.🏭 Managed a team of approximately 80 employees.🏭 Reduced costs/timelines and optimized the manufacturing process.🏭 Evaluated and developed suppliers.🏭 Developed distribution strategies to serve Brazil, Mercosur, Central/North America, and Africa.🏭 Coordinated the implementation of ISO NBR 9001 standards, acting as a trainer and internal auditor.🏭 Implemented and ramped up a new Distribution Center and Manufacturing Unit in Santa Luzia/MG.🏭 Implemented an automatic supply replenishment system.🏭 Organized the 2005 Ingleza Supermeeting, an international sales meeting that brought together 500 participants, including the sales team, distributors, brokers, and representatives. Show less

🍺 Developed and managed new distribution channels, achieving greater profitability and sales stability.🍺 Researched and expanded into new fields, progressively increasing market penetration and company revenue.🍺 Created and monitored Action Plans aimed at operational and administrative improvements, focusing on costs and meeting performance targets.🍺 Executed marketing and merchandising actions in predefined areas.🍺 Consolidated the Skol brand in the western… Show more 🍺 Developed and managed new distribution channels, achieving greater profitability and sales stability.🍺 Researched and expanded into new fields, progressively increasing market penetration and company revenue.🍺 Created and monitored Action Plans aimed at operational and administrative improvements, focusing on costs and meeting performance targets.🍺 Executed marketing and merchandising actions in predefined areas.🍺 Consolidated the Skol brand in the western region of Belo Horizonte, elevating it from the 3rd to the 1st position in market share. Show less

As an intern in the technology department at Caixa Econômica Federal in Minas Gerais, my responsibilities included:💿 Management of Hardware Equipment- Conducting inventory and control of all hardware equipment in the bank's network.- Ensuring that all devices were functioning correctly and identifying those that needed maintenance or replacement.💿 Communication with Service Providers- Establishing and maintaining regular communication with suppliers and service… Show more As an intern in the technology department at Caixa Econômica Federal in Minas Gerais, my responsibilities included:💿 Management of Hardware Equipment- Conducting inventory and control of all hardware equipment in the bank's network.- Ensuring that all devices were functioning correctly and identifying those that needed maintenance or replacement.💿 Communication with Service Providers- Establishing and maintaining regular communication with suppliers and service providers.- Requesting and comparing quotes for hardware maintenance and repair services.- Monitoring the progress of services provided, ensuring they were performed according to agreed standards.💿 Technical Support- Providing first-line technical support to resolve hardware issues.- Coordinating with the IT team to escalate more complex issues when necessary.💿 Documentation and Reporting- Keeping detailed records of all maintenance and repair services performed.- Preparing regular reports on the status of equipment and maintenance actions taken.💿 Planning and Coordination- Helping to plan preventive maintenance schedules to minimize downtime.- Coordinating logistics for equipment replacement and repair, ensuring continuity of banking services.💿 Compliance and Security- Ensuring that all maintenance operations complied with security policies and banking regulations.- Implementing security practices to protect data and hardware in the bank's network.💿 Knowledge Update- Staying updated on new technologies and best practices for hardware maintenance.- Participating in training sessions and workshops to enhance my technical skills.My contribution was vital to ensuring the efficiency and security of Caixa Econômica Federal's banking operations throughout the state of Minas Gerais. Show less