Allan Dowell Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

The key responsibilities of the roles was to develop and manage strong relationships at executive level to ensure property requirements were continually met whilst providing specialist property advice to ensure delivery of best outcomes within Group Property guidelines.Restacked corporate sites due to COVID and property footprint reduction that involved relocating businesses, educating business regarding hybrid working and operating under COVID restrictions. Developed strategy planning with stakeholders regarding property requirements, including forecasting and business information to gauge headcount and workstation allocation. Ensured “business as usual” building processes enforced to ensure consistent portfolio management across all sites and all businesses. Managed Serraview (property database) space allocation and utilisation, auditing, rostering, and reporting, floor plan management, scenario building, manage service requests and delegation of work, administrator training. Completed end to end relocation planning including budgets, approvals, move data management and reporting. Managed Business-as-Usual property requests including Capital Works projects. Played an integral part in the Smart Storage Project: This project reduced active lockers from 26,000 to 11,000 nationally and also involved a changed of providers. This project required a complex plan and considerable collaboration to ensure the project was completed on time, with minimal issues and costs were reduced in line with projection resulting in a successful system roll out. Played a key role in a major change project regarding Work restacks: Using considerable planning and organisational skills facilitated the movement of teams to different floors and buildings during COVID. A key element of this work was to alleviate people’s fears around change whilst making the moves as painless as possible for all those involved.

Sydney, Australia

Restacked corporate sites due to COVID and property footprint reduction that involved relocating businesses, educating business regarding hybrid working and operating under COVID restrictions. Developed strategy planning with stakeholders regarding property requirements, including forecasting and business information to gauge headcount and workstation allocation. Ensured “business as usual” building processes enforced to ensure consistent portfolio management across all sites and all businesses. Managed Serraview (property database) space allocation and utilisation, auditing, rostering, and reporting, floor plan management, scenario building, manage service requests and delegation of work, administrator training. Completed end to end relocation planning including budgets, approvals, move data management and reporting. Implemented and executed people movements across the corporate property portfolio. Managed Business-as-Usual property requests including Capital Works projects. Played an integral part in the Smart Storage Project: This project reduced active lockers from 26,000 to 11,000 nationally and also involved a changed of providers. This project required a complex plan and considerable collaboration to ensure the project was completed on time, with minimal issues and costs were reduced in line with projection resulting in a successful system roll out. Played a key role in a major change project regarding Work restacks: Using considerable planning and organisational skills facilitated the movement of teams to different floors and buildings during COVID. A key element of this work was to alleviate people’s fears around change whilst making the moves as painless as possible for all those involved.

Sydney, Australia

Macquarie Park, Nsw

The key responsibilities in this role was to manage the overall facilities of over 200 Tradelink Branches and Showrooms across Australia. Successfully project managed minor-scale projects including assisting with introducing a new work order system. Worked closely with Trade-Retail Asset Management team to manage and leverage relationships with Landlords and other stakeholders. Managed contractors including engaging and conducting relevant compliance checks. Provided landlord management to ensure works were completed as per lease requirements. Managed Invoice, traffic and work order management and WHS compliance. Managed relocation of building, space allocation successfully. Set up facilities role for Fletcher Building portfolios. Managed the end of lease process to ensure “make good” conditions were adhered to.

Sydney Area, Australia

This role incorporated the day to day running of the ANZ Bank located at Pitt Street & Kent Street Sydney, Wollongong, Gosford. Responsibilities / Achievements Delivered relationship management on property matters to ANZ staff. Managed operational and financial aspects of multiple ANZ tenancies across NSW. Completed all financial, budgeting and leasing requirements, including accounts. payable and receivable, outgoings, and variances. Managed and co-ordinated internal moves, fit outs. Developed and maintained car park allocation database. Managed multiple sub-tenants in various tenancies. Co-ordinated essential services training including WHS, First Aid and Fire Warden Training. Prepared sub-leased floors for new tenants and successfully managed new tenants. Managed internal move and fit- outs.

Sydney, Australia

Responsible for the managing of the Lend Lease Reception and booking meeting rooms.

South America

Travelled South America and New Zealand before moving to Sydney to live.

Holland House

Managed a Serviced Office building located in the heart of the City of London. Taking care of a variety of clients and dealing with people on different positions within their company.ResponsibilitiesFacilities ManagementManagement of client move in and move outs inclusive of IT and telecom requirementsEnsuring each building ran efficiently with all maintenance (Planned and reactive) carried out as necessary, working alongside the Facilities ManagerExecuting of business plans and operational process to deliver quality solutions inclusive of soft services of cleaning, security, & receptionContract Management and logistics & co-ordination of fit out workContractor managementManage and maintain sites Health & SafetyHuman ResourcesManagement of 15 direct personnel, inclusive of appraising and performance management where necessaryDevelopment and execution of staff training and development programs to ensure company standards are met and/or exceededCustomer Service and Resolution ManagementMaintaining and continually developing customer service and delivering high standards of qualityLiaising with clients daily as to their requirements leading to high retention Develop and instill quality customer solutions ensuring matters are resolved in a timely matter and/or escalated where necessaryManage and confirm clients are happy with resolutionFinancial ManagementDevelopment of billing procedures leading to a reduction in billing complaintsPromotion and Marketing of daily services both internally and externally Increase of approx 50% occupation across meeting room businessIntroduction of promotional offers during quiet periods to increase revenueAchievementsManagement of high centre standardsMaintained occupation levels in the building during recession100% client renewal due to service

Berkeley Square And Lombard St

ResponsibilitiesFacilities ManagementCo-ordination of client move in and move outs inclusive IT and TelecomCo-ordinate Fit out works as and when requiredMaintaining Condition of the buildingContract management ensure high standards are maintainedLiaise with Contractors as to when work can take place and organize in order of priorityCo-ordinate access for contractorsContractor Onsite ManagementHealth and Safety ManagementHuman Resources: Management of 12 direct personnel, inclusive of appraising and performance management where necessaryDevelopment and execution of staff training and development programs to ensure company standards are met and/or exceededStaff RecruitmentCustomer Service and Resolution ManagementMaintaining and continually developing customer service and delivering high standards of qualityLiaising with clients daily as to their requirements leading to high retention Develop and instill quality customer solutions ensuring matters are resolved in a timely matter and/or escalated where necessaryManage and confirm clients are happy with resolutionFinancial ManagementResponsibility for Profit & Loss of the Building, ensuring we were within our budgets and on track to meet targetsManage and ensure accuracy whilst conducting centre billing for up 300 clientsPromote services daily Promotion offers during quiet periods to increase revenue

Chiswick Park And Berkely Square

Assist Operations Manager in day to day running of the Business centreDay to Day running of centreMaintaining Condition of the buildingStaff management on day to day basisCo-ordinate on site facilitiesCo-ordinate access for contractorsContractor Onsite Management

Chiswick Park

Manage the conference department consisting of 12 conference rooms ranging from 4 – 65 people rooms.Manage P & L of Conference Department, ensuring within budget and on track to meet targetsCo-ordinate facilities work required alongside the Operations Manager Responsibility for invoicing all conference clientelePromote and market services dailySpeak with clients regularly about services we offeredPromotional offers during quiet periods to increase revenueManage and co-ordinate room set ups and standards

Chiswick Park

Provide excellent customer service for all clients and their guestsMeet and greet clientsSwitchboardInform Operations manager of any facilities work that needs doing

Australia

Travelled Australia before moving to London, UK to live and work.

Managed a team of 8 StaffDelivery of Company standards Auditing of all daily accounts

Responsible for the team consisting of 12 Porters.Rostering StaffTeam ManagmentDepartment Staffing BudgetsCustomer Service of teamTraing of the porters

Responsible for Welcoming GuestsConcierge DutiesBooking ToursAdvice on the city and its sights

Responsible for Welcoming GuestsConcierge DutiesBooking ToursAdvice on the city and its sights